Fleet Service Coordinator

Service Coordinator Technomech Trailer Repair About Us Technomech Trailer Repair provides trailer repair, truck service, and roadside support for fleets and owner-operators. We work from our shop and from our mobile service trucks, coming to customers' yards, job sites, and roadside locations to keep their equipment moving. About the Role We're hiring a Service Coordinator to be the main point of contact between our customers, our shop, and our mobile mechanics. You'll own the customer experience from first call to completed job, keep both shop and field technicians scheduled and on track, and help lead day-to-day service operations. This is a great fit for someone with fleet repair industry background, strong customer care skills, and some experience leading or coordinating people. Responsibilities Customer Care Serve as the first point of contact for fleets, drivers, and owner-operators Gather service details: location, unit number, issue, and urgency Provide clear estimates, arrival or completion times, and status updates Follow up after jobs to confirm customer satisfaction Resolve complaints and delays professionally, and build long-term customer relationships Scheduling & Dispatch Schedule shop bays and work for in-shop repairs and PM services Schedule and dispatch mobile mechanics for onsite repairs and roadside calls Prioritize emergency breakdowns and adjust schedules in real time Plan efficient routes to minimize drive time and maximize completed jobs Keep shop and mobile technicians informed of job details, locations, and special instructions Team Coordination & Leadership Act as the day-to-day lead for the service team and serve as the link between technicians and management Coordinate work flow between the shop and mobile units Monitor job progress, response times, and technician workload Identify service delays or issues early and step in to solve them Help set service standards and support technicians in the shop and field Escalate major repairs or complex issues to management Requirements 5+ years of customer service, dispatch, or service coordination experience (Fleet repair industry preferred) Some experience leading, supervising, or coordinating a team Excellent communication skills, in person and by phone Strong problem-solving skills and the ability to stay calm under pressure Ability to multitask and prioritize in a fast-paced environment Comfortable with phones, scheduling tools, and basic software Preferred Working knowledge of semi trailers, trucks, and repair terminology Experience with dispatch, shop, or fleet service software. What We Offer Competitive pay Health benefits, paid time off A supportive team and room to grow into a larger management role at Technomech Pay: $52,000.00 - $70,000.00 per year Work Location: In person

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