Fleet Service Advisor

Commercial Fleet Service Advisor Sunrise Ford of Fontana | Fontana, CA Sunrise Ford of Fontana is looking for a driven, organized, and customer-focused Commercial Fleet Service Advisor to join our growing Fleet Service team. This role is ideal for an experienced service advisor who enjoys building long-term customer relationships, managing a busy workflow, and helping commercial clients keep their vehicles on the road. You will serve as a primary contact for fleet accounts, coordinating repairs, communicating clearly, and working closely with technicians, dispatch, and parts to deliver a high level of service. What You’ll Do Manage service appointments, repair orders, estimates, and customer updates for commercial fleet accounts. Build and maintain strong relationships with fleet customers and account contacts. Clearly communicate vehicle concerns, repair recommendations, estimates, timelines, and repair status. Coordinate with technicians, dispatch, and parts to keep repairs moving efficiently and accurately. Maintain complete documentation of customer communication, service history, approvals, and repair transactions. Monitor open repair orders and follow up proactively to reduce delays and improve customer experience. Identify opportunities to grow existing fleet relationships and recommend maintenance or repair services that help customers reduce downtime. Help support a professional, team-oriented service department focused on quality, communication, and accountability. What We’re Looking For At least 3 years of automotive service advisor experience required. Ford dealership and/or commercial fleet service experience strongly preferred. Experience managing commercial fleet accounts is preferred, but not required. Strong communication skills, both in person and by phone, text, and email. Ability to stay organized and manage multiple vehicles, customers, and priorities at once. Working knowledge of automotive repair processes, maintenance needs, and service terminology. Strong follow-through, attention to detail, and customer-service mindset. Ability to work independently while collaborating effectively with a fast-paced team. Valid driver’s license and reliable transportation. What We Offer Competitive compensation package. Health and dental insurance options. Retirement savings plan with company contributions. Employee discounts on vehicle purchases, service, and parts. Opportunities for professional development and advancement. A growing commercial fleet department with the opportunity to build lasting customer relationships and make a real impact. About Sunrise Ford Sunrise Ford of Fontana is committed to providing exceptional customer service, quality repairs, and a positive experience for both customers and employees. We value integrity, teamwork, accountability, and continuous improvement—and we are looking for someone who wants to grow with our team.

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