Fleet Reliability & Support Specialist (MaintainX System Administrator)
GeologicAIFleet Reliability & Support Specialist (MaintainX System Administrator)
Department: Operations
Employment Type: Permanent - Full Time
Location: Remote - Canada
Description
What You'll Do:
• Own the day-to-day configuration and governance of MaintainX: asset hierarchy, PM templates, failure coding library, work order types, user access, and system settings
• Develop, document, and maintain the m
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aintenance processes and standard operating procedures that govern how work is planned, executed, and recorded across the FPG team
• Monitor system usage and work order completion quality; identify gaps in adherence, incomplete records, or process deviations and address them constructively with the relevant team member
• Provide day-to-day support to FPG team members using MaintainX: troubleshoot system issues, answer process questions, and onboard new users
• Maintain MaintainX data quality to the ≥95% completeness standard; incomplete or inaccurate records directly undermine the team’s KPI reporting
• Develop and run regular MaintainX reporting to support FPG performance reviews, governance cadences, and the FPG Manager’s monthly dashboard
• Support commissioning handovers: ensure Baseline Capture records are complete and correctly structured before any unit enters Production mode
What We'll Love About You:
• You take personal pride in a well-configured system. The correct hierarchy, the right failure codes, the right PM interval all matter to you, and you notice when they’re wrong.
• You are the person people come to when the system does something unexpected, and you know exactly where to look.
• You write clear, practical documentation that people actually follow, not because they have to, but because it makes the job easier.
• You hold others to the data standard constructively. You can tell a field tech their work order is incomplete without making it a confrontation.
• You are curious about the maintenance workflows you govern. You want to understand why a PM exists, not just that it does.
Key Responsibilities:
• Configure and govern MaintainX as the system of record: complete, accurate asset hierarchy, failure codes, PM library, and work order standards before FPG goes live
• Develop the minimum viable SOP package for FPG launch: work order closure standards, PM execution procedures, and user training materials
• Achieve and maintain ≥95% MaintainX data completeness across all active work orders and asset records
• Deliver a monthly MaintainX data quality report to the FPG Manager identifying gaps, trends, and improvement actions
• Support Baseline Capture for every new unit entering Production mode: verify configuration records are complete before status change
• Train all new FPG team members on MaintainX processes and standards during onboarding
• Continuously improve the system: propose and implement changes to templates, workflows, and configuration as the fleet and team’s needs evolve
Travel Requirements:
• Minimal, there will be occasional travel to offices or sites for onboarding, training, or system roll‑out support (estimated <5% annually).
Skills, Education, and Experience:
Must Have Skills, Education, and Experience:
• Strong IT skills with demonstrated experience administering a CMMS, EAM, or similar maintenance/asset management platform (MaintainX experience strongly preferred and will be prioritized)
• Experience developing maintenance processes, SOPs, or work management procedures in writing, with the ability to produce documentation that field and technical staff actually follow
• Systematic, detail‑oriented approach to data quality: experience identifying and resolving data completeness gaps in an operational system
• Experience training and supporting non‑technical users on operational software, including troubleshooting user issues and answering process questions
• Ability to hold others to a process standard constructively, since this role requires influencing without authority
• Comfortable in a desk‑ba