Fleet Operations Manager

Full-time · 6 days a week, about 9am–7pm · Based in Miami, covering South Florida Fluent English and Spanish required We're a 24/7 commercial fleet repair operation doing both mechanical and body work. We service delivery vans and fleet vehicles for some of the biggest names in logistics, from Port St. Lucie down to Homestead and across to Fort Myers and Naples. We need an experienced Fleet Operations Manager to run the day, own our customer relationships across that whole territory, and keep the work moving without being told what to do next. Your home base is our main shop in Miami. This is a big role with real responsibility — you'll be the main voice every one of our fleet customers hears from us. WHAT YOU NEED Fluent English and Spanish, spoken and written. Interviews are done in both. Experience running fleet or auto repair operations — service manager, service advisor, shop foreman, fleet coordinator, or similar Mechanic experience and real mechanical knowledge. You can explain a fault to a customer clearly, and you know when a tech's answer doesn't add up You stay calm and put out fires Organized — you keep a to-do list, prioritize, and don't forget things Proactive — you find the problem before someone hands it to you Always looking to improve how things run Valid driver's license and willing to drive to customers across South Florida YOUR DAY Start the morning checking every customer chat — drop-offs confirmed, diagnostics and updates sent, nothing missed Take the calls when something goes wrong, and fix it Run the Miami shop floor and visit customers across the territory Handle dispatching and logistics, including towing Get repair approvals and answer customer questions on mechanical and body work Coordinate outside vendors — keys, windshields, and more Call customers to find more work and get ahead of issues Track day and night techs so repair orders get done right and on time Always be asking: What approvals are pending? Do we have enough work for tonight? How can we make this more seamless and efficient? WHAT WE GIVE YOU A team and AI tools behind you so you can work fast and stay on top of everything Room to grow with a company that's expanding across Florida TO APPLY Answer the two questions on the application in English AND Spanish (2–3 sentences each). Application Question(s): Answer in English AND Spanish (2–3 sentences each): A fleet customer calls angry. Their van was promised yesterday and it's still not done. What do you do in the first hour? Answer in English AND Spanish (2–3 sentences each): Tell us about a mechanical problem you had to explain to a customer who wasn't technical. What was it, and how did you explain it? Language: Spanish (Preferred) Work Location: In person

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