Fleet Operations Manager

Manage a vehicle maintenance shop’s operations, personnel, customer relationships, assets and performance. Plan and assign technician work, optimize labor and vehicle uptime, oversee training and hiring, ensure service quality and safety, and maintain compliance with company procedures and customer requirements.
Plan and schedule shop work, assign technicians, track productivity and oversee work-o
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rder review.
Optimize labor, shifts, overtime and outside repairs to meet equipment service needs.
Recruit, hire, train and manage personnel, including performance management and succession planning.
Manage customer relationships, resolve issues, support retention and ensure vehicle uptime and timely service.
Oversee shop appearance, tooling, equipment, vehicle specifications and parts inventory.
Monitor repair and preventive maintenance quality, safety, operating metrics and compliance with company procedures.
Shop operations management
Workforce and labor planning
Vehicle maintenance planning and scheduling
Technician work assignment
Productivity tracking
Automated Planning System (APS)
Performance management
Customer relationship management
Parts inventory management
Quality inspection

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