Fleet Manager

About the Role We are seeking an experienced, highly organized and customer-focused Fleet Manager to oversee the day-to-day management of our growing fleet and rental operations. The Fleet Manager will be responsible for coordinating and supporting a diverse fleet of approximately 1,000 assets , ensuring vehicles and equipment are properly maintained, available when required, efficiently allocated and effectively utilized. This is a hands-on management position combining fleet operations, rentals, customer service, maintenance coordination, logistics, business development and heavy-fleet support . The successful candidate will work closely with our internal shop, service advisors, delivery drivers, customers and management team while helping identify opportunities to grow the business. Key Responsibilities Fleet & Rental Operations Oversee the daily management and coordination of approximately 1,000 fleet assets , including light-duty vehicles, heavy trucks, trailers and equipment. Manage fleet availability, utilization, assignments, rentals, returns and asset readiness. Coordinate customer rental requirements based on equipment availability and operational needs. Maintain accurate information regarding the location, condition, maintenance status and availability of fleet assets. Coordinate vehicle and equipment deliveries, pickups and exchanges. Monitor utilization and identify underutilized assets or opportunities to expand the fleet. Assist with fleet planning, vehicle replacement and new equipment purchasing decisions. Support the Company's heavy-fleet operations , including coordination of maintenance, breakdowns, inspections, repairs and equipment availability. Work with other intercompany divisions to ensure fleet resources are allocated effectively. Support the Company's automotive and equipment sales activities . Shop & Maintenance Coordination Work closely with the maintenance group to coordinate preventative maintenance, inspections, repairs and other required services. Prioritize repairs based on customer commitments, rental demand, operational requirements and equipment criticality. Coordinate with service advisors and technicians to ensure vehicles and equipment move efficiently through the repair process. Ensure preventative maintenance and regulatory inspections are completed on schedule. Utilize fleet and shop-management software to monitor work orders, maintenance history, inspections, estimates, asset status and service requirements. Maintain a high level of proficiency with computerized shop, fleet and rental-management systems. Coordinate responses to vehicle and equipment breakdowns and other urgent fleet issues. Be available to respond to and coordinate after-hours, evening and weekend breakdowns when required. Arrange towing, mobile repairs, replacement vehicles or other support necessary to minimize customer and operational downtime. Review vehicle maintenance invoices Incident reporting and investigation Customer Service & Complaint Resolution Serve as a primary point of contact for fleet and rental customers. Receive, investigate and resolve customer complaints , ensuring concerns are handled professionally and appropriate corrective action is taken. Maintain a high standard of professionalism and customer service throughout all interactions. Team Management Provide leadership and day-to-day direction to delivery drivers, service advisors and rental/fleet support personnel. Coordinate driver schedules, deliveries, pickups and equipment movements. Establish daily priorities and ensure employees understand operational requirements. Work collaboratively with management, operations and other intercompany divisions. Vehicle Licensing & Administration Support vehicle registrations, ownership transfers, plate requirements and other MTO licensing and administrative requirements . Coordinate documentation associated with new vehicle acquisitions and vehicles entering or leaving the fleet. Assist with maintain…

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