Fleet Management Trainer

Foss National Leasing Trainer – Full Time (Hybrid) Welcome to FOSS — Where Values Drive Everything We Do For over 60 years, the FOSS Group of Companies has been a leader in the automotive industry, home to trusted businesses including Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation. At FOSS, we are guided by five principles: Glad to be here – We show up with positivity and pride. Sweat the small stuff – Details matter, and we get them right. Show up for each other – We succeed as a team. Walk the talk – We lead by example. Set the standard – We raise the bar. We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move. Salary Range: $60,000 – $70,000/yearly About the Role We are seeking an experienced Foss National Leasing Trainer to join the FOSS Group of Companies in a full-time hybrid role within our People & Culture team, reporting to the SVP of People & Culture. This role provides full-service training support across Foss National Leasing, with ownership of new-hire onboarding and technical training—from assessing needs and designing learning solutions to delivering training, creating resources, coaching team members, and measuring program effectiveness. The successful candidate must be a fleet leasing expert with deep knowledge of fleet leasing operations, systems, processes, products, and customer requirements, as well as a strong facilitator and instructional designer who can turn that expertise into practical, engaging learning experiences. Key Responsibilities Partner with Foss National Leasing leaders, operational teams, and subject-matter experts to assess current and future training needs Own and maintain end-to-end new-hire onboarding and technical training programs, including systems, operational processes, customer service, compliance, role-specific learning, and ongoing skill development Lead consistent, effective training on new and updated processes as they are introduced, delivering sessions directly rather than relying solely on a train-the-trainer approach Train and support subject-matter experts (SMEs), equipping them with the knowledge and resources to reinforce learning and answer questions, while providing structured post-training support to reduce the volume of follow-up requests directed to SMEs Integrate SOC compliance training into new-hire onboarding and ongoing learning programs, reinforcing documented processes and addressing knowledge gaps to support consistent compliance Facilitate engaging in-person and virtual training sessions for Foss National Leasing team members and other stakeholders, including bilingual French-speaking audiences where required Create and maintain training materials, facilitator guides, job aids, presentations, standard work resources, and instructional videos Document, maintain, and update clear process documentation, standard operating procedures, workflows, and job aids to support consistency across teams Coordinate training schedules, communications, attendance, and completion records Provide coaching, reinforcement, and follow-up support to help team members apply learning on the job Evaluate training effectiveness using learner feedback, knowledge checks, completion data, and operational performance indicators Identify gaps and recommend improvements to programs, processes, systems, and learning resources Ensure all training aligns with company procedures, service standards, and compliance requirements Support training-related projects and collaborate with ambassadors to …

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