Fleet Maintenance Operations Supervisor
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Job Description:
Summary
TheOperations Supervisorassists theOperationsManager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift including but not limited to: Technicians-In-Charge Customer Service Coordinators Technicians and
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Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers needs are being met while balancing financial operating quality safety and asset targets against the requirements of the business. This position is responsible for managing the locations performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will receive cross-functional training to support others within the shop. As with all Ryder shop positions the OperationsSupervisor or Shift Supervisor is responsible for adhering to all Ryder Maintenance Operations policies and procedures.
This role may be a developmental position to prepare incumbents for the Ops Manager role becausewe allow you to carve out your own career path and promote from within based on continuous on-the-job experience here at Ryderopens upother opportunities and provides a long-lasting career.
Shop Location: Garner NC
Hours: 2nd shift - Monday - Friday
Bonus Eligible
Here itfrom peoplewhowork here!
is Ryder:
offers comprehensive health and welfare benefits including medical prescription dental vision life insurance and disability insurance options as well as paid time off forvacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.
Essential Functions
• Workflow Management:
Responsible for work analysis planning and scheduling scheduling and assigning work to technicians productivity tracking and optimization shift and shop meetings and RO review and approval
Ensures all warranty policies and procedures are executed
Responsible for Triage of unscheduled customer drive-ins and for communicating with customers and assigning work to technicians as appropriate
Responsible for conducting yard checks to ensure proper work scheduling and prioritization
• Labor Management
Provides management training and development of all personnel assigned
Responsible for Performance Management of all assigned personnel
• Customer Management:
Responsible for customer relationship management to include issue resolutions customer satisfaction and retention as well as ensuring vehicle uptime
Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up breakdowns and vehicle status updates
Conduct customer visits as required by the Customer Care Plan
• Asset Management:
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location including sustaining 65 standards in all relevant shop areas of responsibility
Evaluates needs and makes recommendation for shop tooling and equipment requirements
Assist in the management and oversight of vehicle specifications and vehicle in service/out-service process
Assist in ensuring all vehicles have required specifications in SAM
Responsible for Parts Inventory management policies and procedures
• Quality Management:
Responsible for Quality Inspections of PM & repairs as well as performing In Process Reviews of non-PM work
Perform breakdown root cause analysis implement corrective actions locally and when necessary communicate issues to Technical Assistance Center
Ensure Cleanliness and quality of repair for all maintained vehicles
Work with Service Manager to ensure all technicians are properly trained and qualified and TOPS plan is prioritized based upon Breakdown Rework and Running Cost trends
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and tha