Fleet Maintenance Advisor, Heavy Rents

ABOUT WESTERN STATES Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation . By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success. Safety Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards. Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority. Customer Care Commitments Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile. Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions. Build Trust – Take ownership, act with urgency, and follow through on commitments. Say Thank you – Express genuine appreciation for effort, feedback, and collaboration. ESSENTIAL FUNCTIONS: Fleet Coordination and Utilization. Assists in the repair & maintenance of the Heavy Rent’s fleet for optimal use striving to bring unscheduled machine downtime and Return to Ready to zero by working closely with the Heavy Rents Manager and Fleet Quality Field Technicians, and Service Technicians to manage and ensure the machines are rental ready. Prioritizes, monitors, and schedules machine repair & preventative maintenance in shop for efficiency. Reviews all TA-1 inspections and creates job segments on work orders to be repaired in shop. Communicates maintenance needs with Heavy Rents Technicians, Yard Attendants, and Main Shop. Utilizes ERP and asset management/fleet production systems, to assist with overall repair process. Conducts daily work progress meetings with Service Department personnel to ensure focused and prioritized effort. Validates all damage charges and provides thorough justification documentation to Sales Reps and Coordinators for client review. Assists Fleet Maintenance Manager to ensure CVA compliance Confirms Quality Control inspection and repaired machines are ready to work. Actively manages Return to Ready process and provides feedback to Heavy Rents Manager. This will include timely status changes to each active work order and managing Promise End Dates (PED) effectively. Assists Heavy Rents Fleet Maintenance Manager to ensure all Heavy Rents assets are Product Link equipped and connected through Vision Link. Shares equipment view with customers on request. Ensures dates of completion (PED) align with Heavy Rents Dashboard and communicates changes that may impact delivery schedules in a timely manner. KNOWLEDGE SKILLS AND ABILITIES: Possesses advanced technical skills necessary to understand the scope of work and high-level processes involved with the repair specific to their assigned area. Knowledge and use of Microsoft computer products or other comparable systems required. Strong organizational, time management and excellent communications skills. Excellent customer service skills. Highly motivated, self-starter that is innovative, detail oriented, and assertive. Ability to develop and maintain effective working relationships with others. Consistent attendance with ability to travel overnight on occasion. Working within and promoting Western States’ purpose, vision and values. EDUCATION AND EXPERIENCE: Proof of high school diploma or General Education Degree (GED). Three years minimum maintenance or repair experience preferred. Preferenc…

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