Fleet Dispatcher (On-Site)
AAAJob Type
Full time Exempt/Non Exempt
Hourly Location Details
On-Site Position located at 601 N.
Union
Ave, Chicago, IL 60654 Position Schedule / Shift:
Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.
Position
Summary
As aFleet Dispatcher, you will dispatch calls for emergency roadsideass
...
istanceto members and/or club fleet personnel via radio, telephone or electronically.You will receive and manage calls related to emergency and/or commercial road service,utilizinga computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location.
Key Responsibilities: Monitor dispatched calls andtakeaction to resolveand correct serviceor other potential problems Handle driver/customer escalationsin accordance withestablished procedures Provide explanations to customersand reports/documentservice issues Closeservice requestsusing company electronic dispatching system Accept payment from members/customers, when necessary Reconcile and resolve rudimentary payment issuesandmaintainrelated records and files Assistcoworkers and less-tenured dispatchers,as necessary. Qualifications:
Required High school diploma or equivalent (GED) required. Ability to navigate computer systems and accurately enter data using a standard keyboard. Basic math skills, including addition, subtraction, and percentages.
Experience resolving customer concerns and issues. Ability to prepare written communications and respond to customer inquiries. Basic knowledge of geography and ability to provide directions. Strong verbal communication and active listening skills for phone and in-person interactions. Ability to work effectively in a fast-paced environment.
Preferred
Knowledge of policies and procedures (service benefits)relativeto emergency road service Reading andcomprehendingvarious Customer Care service tools (e.g.manuals, work models,etc.) Experiencedispatching calls Call center environmentexperience Work Environment:
Works in atemperature-controlledoffice environment.Irregular hours in a 24 x7operation.
Compensation & Benefits Overview:
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation Hourly rates starting at $18.73 per hour (rate may vary by location and experience). Overtime opportunities paid at time-and-a-half.
Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM $250 Quarterly Perfect Attendance Bonus. Fully paid training to help you build the skills needed for success. Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits.
Employee Assistance
Program (confidential support services).
Financial
Protection & Insurance Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options.
Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
Health Savings
Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 da