Fleet Dispatcher
Farm To PeopleFleet Dispatcher COMPANY DESCRIPTION Farm To People is a fast-growing online grocery delivery service specializing in sustainably-sourced, local fresh produce and artisanally produced foods. Our customers can subscribe to a curated Farm Box or can choose to shop à la carte. We deliver 7 days per week and are rapidly expanding in the NYC market. We have a vast and ever-changing array of fresh produce, meats, dairy, bakery, and pantry items. JOB DESCRIPTION We are looking for a Fleet Dispatcher superstar to join our team. The ideal candidate will have excellent organizational and communication skills, strong logistical knowledge, and Excel/Google Sheets proficiency. This role requires a high level of attention to detail, the ability to work calmly under pressure, and strong interpersonal skills. You must be comfortable managing time-sensitive delivery operations, anticipating issues before they arise, and driving continuous improvement in dispatch and customer experience workflows. Main duties include, but are not limited to, the following: Serve as the primary point of contact for all drivers before and during deliveries. Facilitate daily driver check-ins and confirm readiness for departure. Oversee and assist with driver load-ups, ensuring: All orders are present, correctly labeled, and loaded in the proper sequence. Drivers understand delivery expectations & special instructions Proactively identify and resolve issues during the load-up process, including missing items, labeling discrepancies, or last-minute order changes. Manage real-time dispatch communications throughout the delivery window via delivery software, phone, and messaging tools. Troubleshoot delivery issues as they arise, including delays, access problems, customer availability issues, or driver questions. Handle driver no-shows or delays by escalating appropriately and implementing contingency plans Accurately log all delivery and dispatch issues in internal systems for tracking and follow-up. Identify recurring dispatch or load-up issues and suggest process improvements to reduce errors and improve on-time delivery performance. Customer service: Assist customers with their questions, concerns, and requests via phone call, text message & email consistent with brand voice Communicate customer concerns to appropriate teams to effect necessary change and prevent recurrence of undesired customer experiences Review declined order charges and ensure reconciled payments enter fulfillment workflow Assist with miscellaneous printing, spreadsheet formatting, office tasks as required Candidate should have: Ability to speak and understand Spanish at an intermediate level Comfort speaking on the phone with customers Advanced Excel/Google sheets and other online software skills Ability to take initiative, identify and resolve issues, and support a positive and professional work environment Ability to learn multiple internal systems & processes quickly A detail-oriented work ethic with a deliberate pace A love of learning & the ability to keep up with a constantly changing environment A motivated, positive, and empathetic attitude COMPENSATION This position is paid: $20-22 per hour (after 2 week training at $19/h) Additional Perks: 30% discount on Farm To People PTO: 1 hour earned per 30 hours worked Partial coverage of company health insurance plan SCHEDULE 40 hours per week; tentatively Fri-Tues, but subject to change To apply please email and cc and with your resume & cover letter. Pay: $20.00 - $22.00 per hour Benefits: 401(k) Employee discount Health insurance Paid time off Language: Spanish (Required) Work Location: In person