Fleet Dispatch Support Services Aide - Public Works

Job ID 63026 Job Category Administrative & Clerical Full/Part Time Full-Time Regular/Temporary Regular ABOUT THIS POSITION The City of Phoenix Fleet Service Dispatch - Support Services Aide plays a vital role in maintaining a fleet of over 8,000 vehicles that support essential city operations. This position ensures timely, efficient roadside assistance by handling dispatch calls and digital service requests, coordinating resources, and maintaining clear communication among drivers, service providers, and internal teams. Responsibilities include: Operating base radios and multi-line telephones to transmit accurate information. Scheduling equipment use. Updating multiple logs and records to ensure compliance and operational continuity. In addition, the role requires proficiency in computerized databases for adding, deleting, and revising records, as well as strong organizational skills to track statuses and maintain accurate documentation. Employees must be able to manage multiple incoming phone calls while simultaneously handling two-way radio communications, demonstrating excellent multitasking and prioritization skills. ESSENTIAL FUNCTIONS: Answer and process incoming calls and digital requests for roadside assistance, collecting essential details such as location, vehicle type, and issue. Communicate effectively with co-workers, customers, clients, and the public via telephone, two-way radios, and base radios, ensuring accurate and timely information exchange. Dispatch appropriate service providers or Rovers (tow trucks, mechanics, etc.) based on location, availability, and service requirements, using graph information such as maps, charts, tables, drawings, and other visual aids. Track dispatched jobs in real time, monitor progress, and provide updates to customers on estimated arrival times. Collaborate with operations, safety, and logistics teams to ensure seamless service delivery. Maintain accurate records of service requests, dispatch details, and outcomes for compliance and reporting. Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity. Maintains regular and reliable attendance. Flexibility to work off-shifts, weekends, holidays, and extended hours is essential to support citywide operations. IDEAL CANDIDATE Effective oral and written communication. Ability to provide high levels of customer service in person, over the phone and e-mail. Experience with multi-tasking a wide-array of duties. Work cooperatively with other City employees and the public. Ability to maintain flexibility to prioritize a heavy workload. Ability to work independently and in a team. The ideal candidate possesses: Knowledge of: Office procedures (filing, business correspondence, answering phones, etc.) and equipment. Proficiency with fleet management systems. (software such as Assetworks, Samsara etc.) Business software such as word processing, spreadsheets, databases, e-mail, calendaring, and the Internet. Organization, policies, and operating procedures of the department. Able to: Use a personal computer and other common office equipment. SALARY Pay Range: $20.92 to $35.78 per hour. Hiring Range: $20.92 to $30.92 per hour. Pay Range Explanation: Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Internal Only: Please understand that this is pay grade 343. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance. Promotions occur when the last two digits of the pay grade increase. Demotions occur when the last two digits of the pay grade decrease. Lateral transfers occur when there is no change to the last two digits of the …

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