Fixed Operations Manager
Vanguard Truck CentersFixed Operations Regional Manager
Mission
To lead the industry in consistently meeting or exceeding our customers’ expectations in the pursuit of profitable growth.
Values
• To protect our integrity first
• To promote ingenuity and challenge everything
• To develop people
• To pursue excellence
The Company
Our strength is in our people and teamwork.
Vanguard Truck Centers owns and operates f
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ull-service commercial truck centers throughout the United States. Our unique footprint allows us to provide a diverse range of products and services across multiple industries and markets.
SUMMARY
The Fixed Operations Regional Manager provides strategic and operational leadership for the Service and Parts departments across multiple dealership locations within an assigned region. This position is responsible for driving profitable growth, operational consistency, customer satisfaction, employee development, inventory management, productivity, and financial performance throughout the region.
The Fixed Operations Regional Manager partners closely with General Managers, Branch Managers, Service Managers, Parts Managers, and senior leadership to establish performance expectations, identify opportunities for improvement, and implement processes that maximize departmental profitability and customer experience.
This position serves as a leader, coach, and resource to dealership management teams while ensuring Fixed Operations departments operate consistently with Vanguard Truck Centers' Mission, Values, policies, and manufacturer requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
Regional Leadership & Operations
• Provide leadership and oversight of Service and Parts operations across all assigned dealership locations.
• Partner with General Managers, Branch Managers, Service Managers, and Parts Managers to establish regional goals, objectives, and performance expectations.
• Conduct regular dealership visits to evaluate Fixed Operations performance, processes, staffing, facilities, customer experience, and opportunities for improvement.
• Establish and promote consistent operational processes and best practices across the region.
• Identify underperforming departments or locations and develop measurable action plans to improve results.
• Ensure appropriate staffing levels are maintained based on business volume, productivity requirements, and anticipated growth.
• Promote strong communication, cooperation, and teamwork between Service, Parts, Sales, and other dealership departments.
• Lead regular Fixed Operations performance reviews with dealership management.
• Attend regional, dealership, and management meetings as required.
Financial Performance
• Develop, manage, and monitor Service and Parts budgets, forecasts, and financial objectives for assigned locations.
• Review departmental financial statements and key performance indicators to identify trends, opportunities, and areas requiring corrective action.
• Drive profitable growth through improved labor utilization, technician productivity, parts sales, gross profit performance, expense management, and operational efficiency.
• Monitor Service labor sales, effective labor rates, technician productivity and efficiency, unapplied time, and other key Service performance measurements.
• Monitor Parts sales, gross margins, inventory levels, turns, obsolescence, fill rates, and other key Parts performance measurements.
• Ensure proper financial controls related to Parts invoicing, Accounts Receivable, cash handling, reconciliation, and dealership accounting procedures.
• Investigate significant budget or performance discrepancies and partner with dealership management to implement corrective actions.
• Ensure timely and accurate information flow between Fixed Operations departments and Accounting.
Service Operations
• Monitor Service department performance to ensure available technician time is effectively sold and utilized.
• Review tech