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The Dilawri Group is now actively searching for a Fixed Operations Manager to join our team at Land Rover North Vancouver.

Apply to this position if you:

Have experience as a Fixed Operations Manager in a high-volume service/parts department.
Appreciate the exceptional engineering and performance of the iconic [location] brand.
Have a Class 5 license and clean driving record.

Responsibilities:

Supervise, direct and lead all aspects of the Service and Parts Departments and their operations.
Maintain a high profitability in all areas and keep all departmental expenses under strict control.
Monitor and maintain all manufacturer warranty programs for high profit and claim accuracy.
Maintain high Customer Satisfaction Index (CSI) percentage rating at all times.

Responsibilities Related to Service:

Plan departmental objectives, jointly with the General Manager, Service and Parts Managers
Prepare and manage the annual operating budgets of the Service and Parts Departments
Develop and implement a marketing plan to solicit new customers and maximize retention of existing customers
Keep abreast of federal and provincial regulations and municipal bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understands and observes them
Be familiar with, and apply, the manufacturer’s warranty conditions and policies
Examine the rules applying to warranty policy, understand and implement guidelines with regard to warranties, see that claims are appropriately processed and forward details and clarifications on the warranties to customers
Maintain a top-quality repair service and reduce returns to the shop; intermittently check work performed, to ensure that it meets strict quality standards
Keep up-to-date on new equipment and tools, and makes purchasing recommendations
Prepare lists of labor costs for the more routine maintenance jobs

Responsibilities Related to Parts:

Maintain inventory control including purchasing, selling, and stocking, pricing and counting parts
Maintain proper and legal practices in receipting, costing, and selling
Maintain and track marketing, merchandising and promotional programs
Track and prepare regular and thorough obsolescence and core returns
Ensure that aged inventory levels remain very low Conduct regular physical inventory counts to maintain accuracy
Understand and comply with all manufacturer warranty ordering and return policies
Every month, follow-up, calculate and record the dollar value of urgent orders and the cumulative value of the resulting losses due to obsolescence
Manage the purchase of parts from sources other than the manufacturer
Establish parameters for price setting which generate sufficient gross profit to produce satisfactory profits for each category of customer
Reconcile the inventory and send a copy to accounting at the end of the month
At the end of the month, provide the Accounting Department with information on appreciation and depreciation
Prepare lists of labor costs for the more routine maintenance jobs
Negotiate best prices when purchasing from any vendor and take advantage of all manufacturer discount-purchasing programs
Every month, follow-up, calculate and record the dollar value of exceptional orders and the additional cost of the resulting sales

Qualifications:

2-4 years of experience with a high-volume Fixed Operations department, preferably in a luxury dealership
Excellent customer service skills ensuring that the service team performs effectively and that customers are satisfied
Up-to-date knowledge of the operation, maintenance and repair of most domestic and imported cars
Excellent people management skills; demonstrating an ability to organize the work, deliver excellent customer service, commanding the respect of the team while remaining well liked and effective
Excellent written and oral communication skills
Organizational ability and attention to detail
Proficient computer skills
Experience with CDK, and easily adapts to new software platforms
Full Class 5 license and clean driving record

Advantages of the Dilawri Lifestyle

First hand mentoring from auto industry leaders
Innovative, exciting work environment
Employee discounts on vehicle purchases and leases
Employee discounts on service and parts
Career growth opportunities
Competitive compensation
Generous benefit package
Exclusive Dilawri offers
A true Family culture

Dilawri Group of Companies is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!

Fixed Operations Manager

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