Field Technician Manager - Builder's Wholesale Interiors

Description: FLSA Status: Exempt COMPANY OVERVIEW Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products. Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide. JOB SUMMARY The Field Technician Manager plays a critical role in overseeing installation quality, project execution, and customer satisfaction across assigned projects. This position works closely with customers, subcontractors, project teams, and operations leadership to ensure installations are completed safely, accurately, and on schedule. Success in this role means projects meet quality standards, warranty and repair issues are resolved promptly, and strong relationships are maintained with customers and job site personnel. This role requires strong construction knowledge, attention to detail, communication skills, and the ability to manage multiple projects in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate assigned projects from installation through completion to ensure quality standards, timelines, and customer expectations are met. Partner with Sales, Project Management, and Operations teams to support successful project execution and timely completion. Build and maintain strong relationships with customers, builders, project managers, and job site personnel. Conduct job site visits to inspect installation quality, identify deficiencies, and coordinate corrective actions as needed. Coordinate installer schedules, assign work priorities, and monitor project progress to ensure work is completed safely, efficiently, and according to specifications. Coordinate warranty, repair, and service work while communicating updates to customers and internal stakeholders. Assist in evaluating and onboarding new subcontractors to support operational needs and maintain service quality standards. Maintain accurate project documentation, including schedules, installation notes, warranties, service orders, and inspection records. Review labor costs and subcontractor performance to support operational efficiency and project profitability. Provide recommendations regarding subcontractor quality, performance, and ongoing project assignments. Support installer and staff training initiatives while reinforcing product knowledge, installation standards, and safety requirements. Attend project meetings and communicate project status, risks, and resolutions to internal and external stakeholders. Follow and enforce all company safety policies and procedures. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Provides day-to-day oversight of assigned projects, installation activities, and subcontractor performance to support quality, safety, and schedule expectations. Coordinates work priorities, provides field guidance, and supports operational execution across assigned projects. This position does not have direct supervisory responsibility for company associates. Requirements: EDUCATION, EXPERIENCE & QUALIFICATIONS Required Qualifications Must be legally authorized to work in the United States. Valid driver's license with the ability to meet company motor vehicle record standards. Minimum of 5 years of experience in construction quality assurance, field operations, installation management, or a related construction environment. Experience coordinating m…

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