Field Support & Logistics Specialist (Maternity Leave)

Field Support & Logistics Specialist Location: Montreal, Quebec ABOUT FTAI AVIATION LTD. (NASDAQ: FTAI) FTAI owns and maintains commercial jet engines with a focus on the Maintenance, Repair and Exchange (MRE) of CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including The Module Factory and a joint venture to distribute engine PMA helps make CFM56 and V2500 engine maintenance simpler, more cost-effective, significantly faster, and more environmentally friendly. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive prices. FTAI invests in aviation assets and aerospace products that generate strong and stable cash flows with the potential for earnings growth and asset appreciation. FTAI operates globally and has offices in New York, Miami, Montreal, Singapore. Dubai, United Kingdom and Ireland. Job Overview In line with FTAI Aviation policy, guidelines and agreed service level agreement(s) job provides excellent customer support by acting as Supply Chain Representative supporting the various Customer & Engine Managers, FTAI Owned Maintenance Facilities and 3rd Parties (Repair Stations and/or direct Customers) in ensuring an efficient material and component flow both inbound and outbound in order to ensure the timely accomplishment of maintenance and field support for the customer. Responsibilities In line with the FTAI Aviation and Supply Chain Departments’ vision, be visible as a first point of contact for the internal teams and end customers, to contribute to the vision of becoming the most customer centric provider with skill, knowledge and motivation Act as the first point of contact to secure timely and satisfactory achievement of material and component fulfillment requirements covering a wide variety of FTAI Aviation’s maintenance support services Communicate with internal and external customers and operational teams, to build a strong relationship and generate more opportunities where possible. Engage with internal and external operations teams to process incoming requirements, associated purchase and/or sales orders, including working with finance and accounting teams to ensure the transactional integrity and timeliness within the ERP system Liaise actively with the Customer & Engine Managers and interfaces of each business unit to propose recommendations and/or improvements. Monitor the amount unserviceable components at customer and 3rd Party MRO premises that have not been returned yet for action as necessary Support various teams and customers in ensuring the unserviceable components are sent back according to the agreed times towards FTAI Aviation or directly to vendor facilities Follow-up of open requirements, urgent and past due requests Coordinate & monitor (if necessary) the direct shipment of the part(s) along with the repair order to the designated vendor, report and follow up rectification of deficiencies in customer paperwork or information, monitor correct filing of shipping documents for parts to be sent along with repair at foreign located facilities and inform stakeholders. Qualifications Bachelor’s degree or 3-5 years of similar related experience Strong communication and customer service skills Fluent in speaking, writing and reading English and French (obligatory) Logistical and/or technical background and education Experience with report making/performance management Knowledge of and experience with MS Office and ERP based systems Knowledge of regulations such as Transport Canada, FAA and EASA is desired Experience within the airline component industry is an advantage Knowledge and awareness of local culture High levels of attention to detail Ability to travel (if necessary) to the USA and/or Mainland Europe Key Competencies Strong teamwork and adaptability Ability to build and maintain effective relationships Skilled in information gathering and problem-solving Results-driven with a strong sales orientation Goal-oriented w…

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