Field Services Representative
CHEPCHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. Job Description Key Responsibilities May Include: Own the end‑to‑end customer quality experience across the assigned territory, ensuring consistent delivery from operational hand‑off through to customer receipt. Act as the voice of the customer in field‑based quality matters, capturing feedback and converting insights into practical improvements that enhance customer satisfaction and retention. Execute territory‑based quality programmes, including inspections, audits, and on‑site reviews, to ensure compliance with agreed product and service standards. Build and maintain strong, trusted relationships with customer stakeholders within the territory, supporting account health through proactive engagement and transparent communication. Monitor quality‑related performance indicators and field observations, sharing insights with internal partners to drive corrective action and continuous improvement. Support asset productivity and value delivery across the territory by identifying opportunities to reduce damage, rejections, cancellations, and operational disruption. Contribute to customer growth and onboarding activities within the territory by providing location‑level insights and supporting expansion or change initiative The FSR is responsible for delivering seamless and exceptional customer quality experience to create a strategic partnership. This role serves as the primary quality advocate in the field, ensuring that third-party logistics (3PL) are held accountable for delivering products that meet or exceed quality standards. This role is responsible for overseeing the complete product quality process, from the service center to delivery to the customer, by proactively managing quality assurance, promptly addressing issues, and cultivating strong customer relationships. By executing a comprehensive quality program, the representative identifies and implements solutions and services that meet customer expectations and support business objectives. The position also entails conducting inspections and audits as required to ensure optimal compliance and conformance. Candidates must be available for second and third shifts, as well as weekend assignments during designated periods. Primary Responsibilities: Customer Quality Experience Management, owning the end-to-end customer quality journey from service center to product delivery. Ensure seamless and consistent customer experience with quality expectations. Act as the voice of the customer in all quality-related matters, translating customer needs and feedback into actionable insights to drive continuous improvement, Management Group accountability, and enhanced customer satisfaction. Ensure that third-party logistics providers adhere to established product and service quality standards by implementing unannounced field audits, service center evaluations, and systematic performance reviews to maintain continuous compliance. Customer Relationship Development by building and maintaining a strong relationship with key customer stakeholders. Quality Program Execution by implementing and managing field-level quality programs and …