Field Service Productivity Coordinator

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. What We Offer Salary: $88,000.00 - $121,000.00 Location: Malta,NY You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Field Service Productivity Coordinator B Band – Non‑Technical Project / Program Manager Customer Engineering (CE) Operations Role Summary The Field Service Productivity Coordinator is a salaried, B‑Band individual contributor responsible for end‑to‑end execution and coordination of CE operational support activities that directly enable service readiness, equipment uptime, and customer satisfaction. This role operates with moderate autonomy , applies established CE processes and BKMs, and partners cross‑functionally to ensure operational discipline, KPI performance, and audit‑ready execution across assigned customers or sites. The role has measurable impact on service efficiency, cost, quality compliance, and customer commitments , and serves as an operational interface between CE, Supply Chain, Quality, Finance, Training, and Customer stakeholders. Key Responsibilities Materials & Service Readiness Execution Own coordination and execution of Service Orders (SO), Return‑to‑Stock (RTS), Temporary Engineering Stock (TES) , and parts disposition activities in alignment with CE and Supply Chain processes. Ensure material accuracy, availability, and tooling readiness to support planned and unplanned maintenance. Partner with Spares Planners, FSO, and CE Leadership to resolve parts escalations and improve materials flow. Maintain onsite CE tooling and spares inventories , including weekly stocking reviews focused on high‑failure and long‑lead parts. Impact: Reduces material delays, improves MTTR, and supports predictable service delivery. Operational KPI Ownership & Performance Management Own and maintain operational KPIs (e.g., SO cycle time, IWN quality, materials aging, training compliance, productivity indicators). Develop and maintain standard tracking mechanisms, dashboards, and reports to support management reviews and operating rhythms. Analyze trends, identify risks or gaps, and drive standard countermeasures in coordination with CE leadership. Track corrective actions to closure and support continuous improvement initiatives. Impact: Improves operational transparency, execution discipline, and decision quality. Workforce & Productivity Enablement Provide coordination support for timecard accuracy, scheduling alignment, and vacation planning to ensure coverage and productivity. Create and maintain job aids, templates, and standardized tools that improve technician efficiency and reduce administrative burden. Identify workflow inefficiencies and support improvement actions that reduce cycle time and rework. Impact: Supports CE productivity, coverage, and consistent execution. Training & Capability Enablement Maintain SOPs, BKMs, and CE support documentation to ensure consistency and readiness. Suppo…

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