Field Service Dispatcher

Field Dispatcher Position Summary Yellowhouse is looking for a Field Dispatcher for the Lubbock location. This role is responsible for coordinating and dispatching field technicians to ensure efficient service operations, timely response to customer needs, and high-quality support for heavy equipment in the field. The Field Dispatcher serves as a central point of communication between customers, technicians, and internal departments, helping drive productivity, accuracy, and customer satisfaction. Key Responsibilities Scheduling & Dispatch Coordination Assign and dispatch field technicians based on skillset, location, and job priority Develop and maintain daily and weekly schedules to maximize efficiency Adjust schedules in real-time to accommodate emergency service calls and breakdowns Customer Communication Receive and prioritize incoming service requests Communicate estimated arrival times, job updates, and completion statuses Set clear and realistic expectations with customers Work Order Management Create and manage work orders with accurate and complete information Ensure all relevant details are documented, including machine information, job location, and customer concerns Monitor and update job status throughout the service process Parts & Logistics Coordination Coordinate with the Parts Department to ensure availability of required parts Assist in ordering and arranging delivery of parts to job sites Help minimize repeat trips by ensuring technicians are properly equipped Field Technician Support Serve as the primary point of contact for field technicians Assist with logistical challenges such as site access, equipment location, and customer coordination Balance technician workloads to maintain productivity and efficiency Operational Efficiency & Reporting Track technician utilization, travel time, and job completion metrics Identify opportunities to improve scheduling efficiency and reduce downtime Support service department goals related to productivity and profitability Documentation & Compliance Ensure accurate documentation of service activities and time entries Support warranty and service reporting requirements Maintain organized and up-to-date records Qualifications High school diploma or equivalent required Previous experience in dispatching, service coordination, or heavy equipment industry preferred Strong organizational and time management skills Excellent communication and customer service abilities Basic mechanical knowledge of heavy equipment is a plus What Success Looks Like Efficient scheduling and minimal technician downtime High level of customer satisfaction and communication Accurate and timely work order management Strong coordination between service, parts, and field teams

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