Field Service Coordinator

Summary The Dispatcher will plan the delivery and return of equipment efficiently, safely and quickly. The Dispatcher must maintain an accurate inventory and supervise internal transfers and work orders. They will have to ensure that technicians are assigned to day-to-day tasks and coordinate the transportation of equipment while abiding by health and safety policies and maintaining regulatory compliance. Primary Responsibilities and Activities Planning, optimizing, scheduling, and routing drivers for pick-ups and deliveries to customers and vendors Work closely with the sales department to deliver a great Customer experience Daily communication with the warehouse team Respond knowledgeably, courteously, and promptly to incoming calls/inquiries Ensure to have all the necessary equipment at the various sites Organize transportation (with customers and other TPGS branches) Monitor drivers’ hours of service, availability of equipment as well as fleet movement and operations Deliver the necessary documentation on time and provide explanations to those responsible Support organization’s strategy for continuous improvement by providing data and recommendations on operational alternatives and creating efficiencies Drive cost savings through optimal freight management Help and support for other related tasks Make quick logistical decisions with customer needs and company profitability in mind. Update driver moves in Dispatch system in a timely manner to provide visibility to customer service and customers Communicate effectively with drivers, co-workers, and customers effectively and professionally. Adhere to safety policies by working in a safe and professional manner, ensuring drivers are following safety procedures Other Requirements Proficient in the use of Microsoft Office modules Working knowledge of CVOR and ELD regulatory guidelines Technical aptitude (engines, control systems, networks and regulatory codes) is an asset Present a professional image to the Company’s Customers and suppliers maintaining the highest ethical standard of conduct Maintain a well-organized and clean work area Communicate in such a way that will avoid problems and disputes, always putting the Customer (external and internal) first Adhere to all Health and Safety policies and practices. Excellent written and verbal communication skills Self-starter and a team player who can work in a team environment and independently Being able to effectively manage multiple tasks simultaneously Be organized with a particular focus on details Previous experience in a dispatch role is an asset Strong interpersonal skills Post-secondary Diploma in Supply Chain, Business Administration or equivalent is an asset In the case of a power outage or declared State of Emergency by any level of Government, be available for work. Other tasks and responsibilities as may be required from time to time consistent with this position and the job description and duties set out herein. Education and other Requirements High school graduate and post secondary education. 5+ years of related experience Working Conditions Manual dexterity required to use desktop computer and peripherals Ability to attend, host and conduct presentations Overtime as required Lifting or moving up to 40lbs may be required Participation in the after-hours on call rotation

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