Field Representative
Identiti ResourcesRole: Field Representative Salary: $60,000-$80,000.00 per year The Opportunity: The Field Representative will be an integral team member in performing on-site quality inspections at customer locations across North America. This role will consist of traveling across North America to customer locations up to 75% of the time to perform quality insurance inspections for both interior and exterior sign installs. The successful candidate will be a key member of the Identiti Supply Chain/Procurement team and a key contributor to setting up and establishing the preferred installation vendor network. Why Identiti? Identiti is a national leader in brand implementation, specializing in custom signage, branded environments, and facilities maintenance. Founded in 1991, we have grown from a local service agent into a trusted national partner serving multi-site clients across the country. Our Signage division provides end-to-end solutions—from design and fabrication to installation and program management—with a focus on quality, efficiency, and integrity. Our Facilities Maintenance division provides responsive and preventive maintenance services that help our clients protect, maintain, and extend the life of their branded environments long after installation. Together, our Signage and Facilities Maintenance teams allow Identiti to support clients throughout the full lifecycle of their branded spaces. At Identiti, we believe in being People First. We value teamwork, excellence, adaptability, momentum, and sustainability, and we're committed to creating an environment where our people can grow and make an impact. Duties and Responsibilities Performs on-site at customer locations across North America routine/standard to highly complex quality assurance inspections and ensures compliance with all applicable standards, codes, and regulations. Manage installation on site, real time to meet customer expectations and deliverables. Own customer issues and work with the proper internal teams to ensure they are resolved expeditiously and satisfactory Identify ways to reduce cost, minimize risk, and increase efficiency of installation projects and report back findings to group for process integrations. Actively communicate with customers on site and work alongside project management team to ensure industry-best level of customer service Support strategic relationships with key vendors to reduce cost, compress project life cycles and improve efficiency, especially focused on regional rollout and high industry exposure projects such as hi-rise installations, or corporate headquarters. Manage installation on site, real time to meet customer expectations and deliverables. Monitor the execution of suppliers to ensure projects conform to plans, specifications and budgets along with adherence to municipal codes. Actively communicate with customers on site and work alongside project management team to ensure industry-best level of customer service. Required Qualifications Experience in the Signage industry is required Bachelor’s degree in business management, logistics, or a relevant field Strong proficiency with efficiency software and spreadsheets Ability to travel up to 75% of the time (when world health circumstances permit) Self-motivated and customer centric Preferred Qualifications Experience with complex logistics planning, vendor relationship management, and forecasting Ability to understand construction plans and drawings (Civil, Structural, Architectural) Skills: Ability to multi-task and handle high volume of workload – Works well under pressure Attention to detail Excellent written, oral communication and presentation skills Great working in teams Strong negotiation and relationship building skills Identiti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability…