FedEx Ground Business Contact (BC)

Overview The Business Contact (BC) position at Goldman Transport. Inc. Tupelo, Mississippi involves delivery operations for FedEx Ground. The role requires overseeing a team of drivers, ensuring efficient route planning, and maintaining high standards of service and safety. The BC will be responsible for employee management, including hiring, training, and performance evaluations, while also handling operational tasks such as dispatching routes and addressing customer service issues. This role is ideal for someone with FedEx or similar fleet management experience who is organized, mechanically knowledgeable, comfortable with technology, and willing to get behind the wheel. You will help keep our vehicles safe, reliable, and ready for daily service while supporting drivers and addressing problems as they arise. Driving company vehicles and making deliveries when needed are required parts of this position. Responsibilities Manage hiring, terminations, coaching, training, and performance evaluations of delivery staff. Dispatch 15-16 routes daily and manage employee time including workforce planning and scheduling. Maintain a fleet of vehicles, scheduling maintenance and oil changes as needed. Manage DRO and route planning, ensuring efficient operations. Complete monthly maintenance logs for FedEx and track missing packages or delayed routes. Provide on road support and coordinate emergency situations including lockout and towing. Train new drivers and ensure compliance with DOT and safety regulations. Facilitate communication between ISP and Station during load out and make roster adjustments as needed. Attend station meetings and handle all station paperwork. Qualifications At least two years of experience as a FedEx Business Contact, fleet manager , transportation operations supervisor, or in a similar role. Working knowledge of vehicle maintenance, common mechanical issues, and repair coordination. Experience communicating with service vendors and managing multiple maintenance priorities. Comfort installing, configuring, and troubleshooting safety equipment and driver technology. Strong organization, communication, problem-solving, and follow-through skills. A valid driver’s license appropriate for the vehicles operated and the ability to meet company driving requirements. Willingness and ability to drive delivery vehicles and complete pickups and deliveries as needed. Familiarity with Ground Cloud, FedEx delivery systems, and DRO is preferred. Valid Non-CDL Class C Drivers license is required. Requirements 2 years of experience as a FedEx BC Manager or similar role. Experience in employee evaluation and delivery driver management. Experience in a management role within a logistics environment. Strong communication and leadership skills. Benefits Paid training Paid time off Referral program Flexible schedule To apply: Submit your resume highlighting your fleet maintenance, FedEx or similar delivery operations, and vehicle technology experience. Join us as we drive innovation in pickup and delivery operations by leveraging your expertise in logistics, management, and fleet maintenance supervision. Pay: $46,800.00 - $62,400.00 per year Benefits: 401(k) Health insurance Paid time off Application Question(s): What is your experience with fleet management or service management? Experience: management: 1 year (Required) FedEx: 1 year (Preferred) Work Location: In person

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