FCL Dispatch & Operations Coordinator

Overview We are seeking an experienced FCL Dispatch & Operations Coordinator with a strong background in trucking, container drayage and transportation operations. This position is responsible for coordinating communication between FCL Dispatch, Operations, drivers and customers to ensure daily trucking activities run smoothly and efficiently. The ideal candidate must have hands-on trucking industry experience, understand port and container operations and be capable of independently following up on daily assignments, handling operational issues, and maintaining good customer relationships. Duties Coordinate and monitor daily activities between FCL Dispatch and Operations. Follow up with dispatchers to ensure all pickups, deliveries and empty returns are properly scheduled and completed. Monitor daily trucking operations and ensure assignments are completed on time. Communicate with drivers, dispatchers, customers, terminals and warehouses regarding operational matters. Handle customer inquiries, complaints, delivery updates and service related issues. Resolve availability, terminal appointments, delays, chassis, empty returns and other trucking related matters. Follow up on pending issues and ensure timely resolution. Monitor dispatch and operational performance and report outstanding issues to management. Skills Hands on experience with FCL dispatch and operations required. Strong communication, organizational, analysis, typing, and phone communication skills; able to manage calls and internal communication effectively. Knowledge of logistics, supply chain, transportation, fleet, freight, and road transportation operations. Proficient in Microsoft Outlook, Excel and general computer applications. Experience with trucking software such as Trinium. Pay: $21.00 - $25.00 per hour Expected hours: 40.0 per week Benefits: Paid time off Work Location: In person

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