FBA Logistics Account Manager
Maple Supply Chain Management Inc.Job Summary We are currently looking for an experienced and detail-oriented FBA Logistics Account Manager to join our team! Key Responsibilities Manage assigned customer accounts and respond to daily shipment inquiries. Review shipment forecasts, create shipment files, and maintain accurate records in the internal system. Prepare customer quotations and coordinate with carriers, trucking companies, and agents to obtain competitive rates. Review customs documentation and coordinate with customers and customs brokers to resolve clearance issues. Track shipments throughout ocean freight, rail transportation, customs clearance, and final delivery. Monitor shipment deadlines, including LFD, storage, demurrage, and detention, to minimize additional costs. Coordinate Amazon FBA deliveries, warehouse appointments, and resolve delivery-related issues. Communicate proactively with customers and internal teams to ensure smooth operations. Qualifications College diploma or above, preferably in Logistics, Supply Chain Management, or International Trade. Minimum 2 years of experience in FBA or international logistics operations preferred. Familiarity with ocean freight, rail transportation, customs clearance, and Canadian logistics procedures. Knowledge of Amazon FBA delivery processes is an asset. Proficient in Microsoft Office, especially Excel. Strong organizational, communication, and problem-solving skills. Detail-oriented, proactive, and capable of handling multiple tasks. Fluent in both English and Mandarin. Pay: $52,000.00-$55,000.00 per year Benefits: Casual dress Dental care Life insurance On-site parking Vision care Experience: Canadian logistics: 1 year (required) Language: Mandarin (required) Work Location: In person