Family Service Warehouse Assistant (Temporary) - 13-030 - SC/ El Cajon

Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary The Warehouse Assistant is responsible for receiving, sorting, organizing, and properly storing donated goods, while serving as an initial point of contact for clients seeking assistance by phone or in person. This position provides basic material assistance to individuals and families in need and offers information, referrals, and support services as appropriate. The Warehouse Assistant participates in all regular and special food distributions and related community service programs. Responsibilities include accurately documenting client services, maintaining records, and entering data into Salvation Army software systems, including WellSky. As needed, the Warehouse Assistant may operate Salvation Army vehicles, including box trucks, pickup trucks, and vans, to collect donations, transport goods, and assist with food distribution efforts. The position also performs general office duties and provides administrative and operational support to Family Services programs and activities. This role requires a commitment to excellent customer service, teamwork, and the mission of The Salvation Army in serving individuals and families with dignity and compassion Temporary: 11/23/2026- 02/26/2027 Essential Functions Receive, inspect, sort, weigh, record, and properly store donated food, clothing, household goods, and other donated items. Maintain an organized, safe, and efficient warehouse and pantry by stocking shelves, rotating inventory, and ensuring items are stored in designated locations. Assist with inventory management, including tracking donations, distributions, and stock levels to support uninterrupted program operations. Maintain accurate records of donation weights, values, inventory activity, and distributions in accordance with Salvation Army policies and reporting requirements. Prepare food, supplies, and other materials for regular and special distributions and assist with all food pantry operations. Participate in weekly food distributions, holiday assistance programs, and other Family Services initiatives. Maintain warehouse, pantry, storage, and distribution areas in a clean, orderly, and safe condition. Greet clients, visitors, and community members in a professional, welcoming, and compassionate manner. Conduct basic client intake and initial needs assessments to determine appropriate assistance, resources, or referrals. Provide basic material assistance and information regarding available services and community resources within established program guidelines. Receive, screen, and route incoming telephone calls; provide information, take messages, and direct inquiries to appropriate personnel. Enter client, service, and program information into Salvation Army software systems, including WellSky, ensuring timely and accurate recordkeeping. Complete statistical reporting, service documentation, Gift-in-Kind reporting, and other required records accurately and on schedule. Maintain accurate records of financial and in-kind assistance provided through Family Services programs. Protect the confidentiality of all client, donor, volunteer, and organizational information. Assist with general office functions, including filing, correspondence, appointment support, and other administrative duties related to Family Services operations. Maintain positive and professional working relationships with clients, volunteers, donors, community partners, and representatives of outside agencies. Assist in the administration of special assistance programs, including utility assistance, rent assistance, FEMA-related services, seasonal programs, and other special initiatives as assigned. On an occasional basis, o…

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