Facilitator, Learning and Development

Overview: Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Pay range: $65,000-$70,000 annually Responsibilities: The Facilitator, Learning & Development (L&D) implements EFW training programs in accordance with business initiatives and strategies. Through various methods of delivery, the Facilitator, L&D develops crucial job and soft skills trainings for new and tenured employees at varying levels of the organization. Additionally, the Facilitator, L&D provides learning management system (LMS) administration, training, instructional design and development, and technical support for EFW’s Learning & Development department. The Facilitator develops courses and enhances the curriculum by implementing technology and other learning tools. The Facilitator operates both independently, as well as in collaboration with others to effectively lead and manage small and large classes and instructional design projects, adapting to changing priorities and environments as needed. The Facilitator, L&D may support one or more phases of the curriculum design process for company programming and training. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Facilitate professional development trainings and provide on-site representation during facilitation of other programs. Programs may include new hire orientation, manager-in-training programs, EdVantage, and/or professional development trainings for Senior Leadership. Coordinate or perform administrative functions necessary to deliver and document learning and development programs. Develop training curricula, instructor manuals, learner guides and other materials and/or utilize purchased training programs that meet identified learning goals. Cross departmental communication to develop new initiatives and improve learning outcomes. Manage the learning environment for classroom setup, systems setup, course materials, media, and on-line learning. Must be able to facilitate on-site or virtual trainings in a variety of settings for small or large audiences. Evaluate training program effectiveness through assessments, surveys, and feedback. Recommend modifications to course content to enhance programs, resources, and tools and the facilitation of materials. Ensure all trainings are completed consistently throughout the Company. Coordinate and conduct training for all computer-based programs used by EFW employees. Initiate the onboarding training relating to TSA and Dangerous Goods Awareness. Maintain training documentation including attendance records, evaluations, and certifications. Develop and maintain the Learning Management System (LMS) to ensure data accuracy, integrity, course descriptions, and histories. Manage LMS activity to ensure course and curricula development, assignment, implementation, and evaluation processes within given timeframes. Create/publish…

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