eyebobs Distribution Center Lead

Role Description We are seeking an eyebobs Lead to oversee and execute daily fulfillment operations for our eyebobs brand. This role is accountable for running the day-to-day business of this multi-channel, complex business. This role manages receiving, inventory control, order fulfillment, packing, shipping, and returns across B2B and DTC channels. In addition, this person is responsible for overseeing the effective operation of our in-house optical lab. The ideal candidate is a hands-on business driver who can balance daily execution and continuous improvement while maintaining high standards for fulfillment quality. This person brings an entrepreneurial mindset, takes ownership of results, and manages the department with the discipline and accountability of a small business. Success in this role will be measured by order accuracy, productivity, on-time shipping, inventory accuracy and consistent achievement of service-level expectations across DTC, Wholesale and Retail channels. Europa is committed to empowering independent-thinking eyecare professionals with unique, high-quality, independent eyewear brands and partner-first support. We are equally committed to empowering our own team, ensuring they have the support, freedom, and opportunities to grow. Through collaborative partnerships, we help our customers grow and succeed, fostering a community of shared vision. Key Responsibilities Process and Layout Optimization: Lead business-process and workflow that increase throughput, accuracy and efficiency across receiving, inventory control, picking, packing, shipping, and returns. Operational Leadership: Manage day-to-day brand operations, including receiving, picking, packing, and shipping. Team Management: Lead, develop, and retain a team of approximately 6 employees by setting clear expectations, planning labor to match demand, hiring and onboarding talent, coaching supervisors and associates, and managing performance consistently. Process Optimization: Implement and improve standard operating procedures to enhance efficiency and accuracy. Inventory Control: Oversee inventory accuracy, cycle counts, and minimize shrinkage. KPIs & Performance Metrics: Monitor and drive key performance indicators (KPIs) such as order accuracy, productivity, quality and on-time shipping. Cross-Functional Collaboration: Work closely with supply chain, logistics, wholesale and retail teams and customer service teams to ensure seamless operations. Problem-Solving: Address challenges related to staffing, workflow bottlenecks, or unexpected disruptions in the supply chain. Key Competencies: Strong Leadership & People Management: Ability to motivate, engage, and develop a diverse team. Problem-Solving Mindset: Quick decision-making and troubleshooting under pressure. Process Improvement Orientation: Lean thinking and a focus on continuous improvement. Accountability & Ownership: A leader who takes responsibility for results and follows through. Communication Skills: Clear and effective in giving directions, coaching, and conflict resolution. Adaptability: Can handle fast-paced, dynamic environments with frequent changes. Customer-Focused Approach: Understands the impact of distribution on customer satisfaction. Resilience & Grit: Ability to stay focused and lead effectively during high-demand periods. Analytical Thinking: Ability to track and interpret operational data to improve performance. Customer-Focused Approach: Understands the impact of distribution on customer satisfaction. Strong Leadership: Ability to motivate, engage, and develop team members. Resilience and Composure: Maintains sound judgment, clear thinking Analytical Thinking: Ability to track and interpret operational data to improve performance. Required Qualifications High school diploma or equivalent required. Experience: Five or more years of progressively responsible experience in warehouse or distribution center operations, including experience leading teams in a high-volume e…

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