Extended Coverage Captive Fleet Manager (Nights: M-Thurs 2000-0700)
Covenant LogisticsExtended Coverage Captive Fleet Managers provide operational continuity for professional drivers and assigned Captive accounts outside of normal business hours. They manage and direct professional drivers, maintain service execution, protect equipment and driver utilization, and ensure accurate communication between drivers, Planning, Customer Service, Safety, Maintenance, and weekday Fleet Operations. The role requires managing time-sensitive operational issues, service risks, driver needs, equipment concerns, and account requirements across multiple Captive fleets. Responsibilities Manage professional driver interactions and provide operational direction, coaching, and documentation when necessary. Maintain efficient communication with professional drivers and in-house personnel. Communicate driver availability, ETAs, service risks, and operational changes to Planning and Customer Service. Monitor active loads and professional drivers to proactively identify service risks and operational needs. Ensure understanding and execution of account-specific load requirements, including orders requiring verbal dispatch. Accurately update workflow, load, driver, equipment and availability information in TMW and other applicable systems. Confirm driver routing for expirations, maintenance, trade trucks, home time/ETO, and other operational requirements. Monitor breakdowns, maintenance needs, and extended equipment downtime and coordinate or escalate appropriately. Maintain productive utilization of professional drivers and equipment while supporting established mileage and service goals. Maintain accurate Projected Time of Availability and other operational status information. Monitor HOS, license, and Safety-related requirements and coordinate with Safety when assistance or intervention is required. Assist professional drivers with HOS/log-related operational needs and escalate compliance concerns appropriately. Create and maintain a safety-first operating environment. Identify service failures, ensure appropriate documentation is completed, and communicate/escalate service risks according to established procedures. Support established weekday operational plans while exercising independent judgment when changing conditions require immediate action. Provide clear and complete shift handoffs for unresolved driver, service, equipment, and account issues. Maintain working knowledge of assigned Captive accounts, SOPs, customer requirements, and escalation procedures. Provide coverage across multiple Captive fleets/accounts as business needs require. Participate in cross-training to maintain adequate Extended Coverage account and fleet coverage. Knowledge, Skills, and Abilities Strong communication skills including the ability to deescalate. Excellent time management and organizational skills. Ability to prioritize multiple drivers, loads, fleets, and operational issues simultaneously. Efficient in Microsoft Office Suite. Working knowledge of applicable transportation management systems. Knowledge/continued cross training required for various roles within fleets and fleet assist departments. Ability to work independently and exercise sound judgment when normal business-hour resources are unavailable. Education/Experience Bachelor’s Degree in business administration, supply chain, or similar field required. One year of relevant work experience may be substituted for each year of education required. 2+ years of relevant experience required Logistics and Transportation experience preferred. Competitive Compensation We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more exten…