Export Supervisor

We are seeking an experienced and results-driven Exports Supervisor to oversee daily operations. The ideal candidate will have strong leadership, organizational, and logistics management skills, along with extensive knowledge of international shipping, customs regulations, and export documentation. This role is responsible for supervising the export team, coordinating shipments, ensuring regulatory compliance, maintaining strong relationships with customers and logistics partners, and ensuring efficient, high-quality service. Duties and Responsibilities: Supervise and coordinate the Export Team responsible for preparing, documenting, and coordinating export shipments. Oversee shipment tracking, monitoring air shipments daily and ocean shipments weekly, and promptly communicating delays or issues to customers and agents. Supervise, train, and support Export Department associates to ensure operational efficiency and professional development. Ensure all export orders comply with customs regulations, international transportation requirements, and company policies. Coordinate with freight forwarders, shipping lines, airlines, and local carriers to ensure timely and efficient shipment dispatch. Monitor transit times, deliveries, and shipment schedules to maintain service quality. Review and ensure the accurate preparation of invoices, packing lists, certificates, and other export documentation. Prepare quotes for customers and agents. Address and follow up on logistics incidents, shipment delays, and customer claims. Maintain effective communication with customers, agents, carriers, suppliers, and internal departments. Participate in export-related meetings, conference calls, industry conferences, and conventions as required. Assist with cargo deliveries to ports, including cargo marking, photography, and preparation of reports for clients and executive management. Prepare operational reports and monitor departmental performance indicators. Identify and recommend improvements to optimize export processes and operational efficiency. Promote compliance with company safety, quality, and customer service standards. Stay informed about industry developments, trends, and regulatory changes. Provide support to team members to ensure daily tasks and operational deadlines are met. Be available during evenings and weekends to address customer emergencies when necessary. Travel domestically and internationally as required by the company. Perform additional duties as assigned to support departmental and company operations. Qualifications: Bachelor's Degree in Business Administration or a related field; MBA preferred. Minimum of 5 years of experience in export operations, including leadership responsibilities and department supervision. Extensive knowledge of air, land, and maritime carrier operations, logistics, and negotiations. Experience working with international agents, suppliers, carriers, and customers. Strong understanding of customs regulations, international transportation requirements, and export documentation. Proven leadership and team management abilities. Strong organizational, analytical, and problem-solving skills. Ability to manage complex situations, meet tight deadlines, and achieve operational goals. Excellent attention to detail and time management skills. Ability to maintain confidentiality and work collaboratively across departments. Fully bilingual in English and Spanish. Strong written and verbal communication skills, including the ability to interpret technical procedures, reports, and corporate requirements. Ability to analyze information, perform mathematical calculations, and make sound operational decisions. Willingness and availability to travel domestically and internationally as required. Benefits: To be determined by the company. Work Location: In person – Puerto Rico. Additional Requirements: Availability to occasionally work evenings and weekends to address operational needs and customer emergencies. A…

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