Export Documentation Specialist

Description ofi is a global leader in food & beverage ingredients and solutions. Through our core ingredient platforms that we’re known for globally – cocoa, coffee, dairy, nuts, and spices – we partner with food and beverage manufacturers, retailers, and foodservice operators worldwide to help meet evolving consumer needs. With deep roots in origin countries and close relationships with farmers, we help deliver quality, traceability, transparency, and resilient supply chains. By combining sourcing expertise, market knowledge, innovation, and technical capabilities, we create value for customers while driving positive impact for people and the planet. Together, ofi employees advance our Purpose : to be the change for good food and a healthy future. Position Summary ofi values in-person collaboration with colleagues – employees are expected to work their specific work schedule on site at their ofi location. Reporting to the Customer Operations Manager, the Export Specialist is responsible for the accuracy and timely release of the documents behind our international spice shipments. The role covers U.S. exports, cross-border shipments, imports into the U.S., and cross-trade shipments. The role prepares routine documents, reviews documents prepared by forwarders, customs brokers, carriers, and banks, and decides whether each document set is ready to release. It resolves discrepancies, reviews freight charges for accuracy, and owns the documentation procedures the team works for. The ideal candidate has three to five years of hands-on import/export documentation experience, including Letters of Credit (LC). They know the process well enough to recognize when terms or documents look wrong, before the problem causes a delay, a penalty, or a missed payment. What You’ll Do - Position Responsibilities Decide whether each document set and shipment is ready to release, and hold shipments whose documents do not meet contract, LC, or regulatory requirements. Prepare routine export and import documents, including commercial invoices, packing lists, Shipper's Letters of Instruction (SLI), certificates of origin, SLA, COA, FDA Certificates and LC presentation sets. Review documents prepared by forwarders, customs brokers, carriers, banks, and internal teams, such as bills of lading, export filings, and customs entries, for accuracy and consistency across the full set. Review incoming LCs and shipment terms against the order and contract. Recognize terms that are unworkable or pose risk and raise them with the Customer Operations Manager. Resolve documents and LC discrepancies with banks, forwarders, carriers, and customers. Choose the corrective path within set limits and escalate cases that put payment at risk. Present LC document sets on time and track presentation and expiry dates. Coordinate with carriers, forwarders, and customs brokers on bookings, cut-offs, tracking, and exceptions. Review freight and brokerage invoices against contracted rates and shipment records. Callout discrepancies, work to correct incorrect charges and route items for escalation as needed. Own the documentation procedures, checklists, and templates. Decide updates when requirements, customers, or trade lanes change. Track KPIs such as document accuracy, turnaround time, discrepancy fees, and invoice variances. Analyze root causes and recommend improvements to the Customer Operations Manager. Maintain organized, audit-ready records of trade documentation. Stay current on export and import documentation requirements and on changes that affect the company's shipments. Experience You’ll Bring – Role Requirements High school diploma or equivalent is required. An associate or bachelor's degree is preferred. 3 to 5 years of hands-on experience preparing and reviewing export and import documents with a shipper, freight forwarder, customs broker, or bank. Hands-on LC experience, including reviewing LC terms and preparing presentation sets. Strong knowledge of internation…

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