Export Customer Service - Freight Forwarder
DSVFreight Forwarder, Ocean Import At DSV, we move more than goods. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
If you are looking to
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make an impact, grow your career and be part of something bigger, DSV is the place to be. A Freight Forwarder Ocean Import is responsible for managing the importation and exportation of goods by ocean, including all aspects of the logistics process such as customs clearance, carrier booking, cargo tracking, documentation, delivery or pick up of goods, and communication with customers and third party service providers. This role involves coordinating with various parties including carriers, customs brokers, and trucking companies to ensure timely and efficient delivery of goods.
Manage the importation of goods by ocean, including customs clearance and delivery to the final destination Manage the exportation of goods by ocean, including carrier booking and managing the movement of goods through various transportation channels. Coordinate with carriers, customs brokers, and trucking companies to ensure timely delivery of goods Prepare, process, submit required documentation for customs clearance, including commercial invoices, packing lists, bills of lading, and other relevant paperwork Track and monitor shipments and provide regular updates to customers on the status of their shipments Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery Educational background / Work experience: Prior experience in freight forwarding, logistics, or a related field is preferred.
Experience in ocean import and export is highly desirable. Knowledge of ocean freight logistics and customs regulations.
Language skills: Fluency in English is required. Knowledge of additional languages is a plus Computer Literacy: Proficiency in Microsoft Office Suite.
Experience with logistics software and systems is preferred Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
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