Export Coordinator - Ocean
Forward Air Corp.• Locations 3200 OLYMPUS BOULEVARD, Dallas, TX, 75019, US
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations
Job Description
The Export Coordinator - Ocean supports international ocean export operations by coordinating shipment activities and ensuring accurate execution of export processes. They assist with bookings, documentat
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ion, and shipment tracking while following established procedures and timelines. They work closely with shipping lines, customers, and internal teams to support vessel departures and documentation accuracy.
Responsibilities
• Assist with coordinating ocean export shipments, including bookings, container movements, and vessel cut‑offs.
• Prepare and process export documentation such as bills of lading, shipping instructions, and commercial documents.
• Enter and update shipment details accurately in CargoWise and other transportation management systems.
• Track sailing schedules and shipment milestones to support on‑time departures.
• Communicate with steamship lines, NVOCCs, drayage providers, warehouses, and overseas agents.
• Follow export compliance requirements, carrier rules, and internal operating procedures.
• Identify documentation errors, cut‑off risks, or shipment delays and elevate appropriately.
• Support rate entry, charge validation, and billing accuracy.
• Respond to customer inquiries related to shipment status and documentation.
• Maintain organized shipment files and records.
• Assist with workload coverage during peak shipping periods.
• All other duties as assigned to meet evolving business needs.
Qualifications
• Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.
• Prior experience in logistics, transportation, or related operations roles.
• Basic understanding of ocean freight, containerized shipping, and export documentation preferred.
• Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.
• Strong organizational and communication skills.
• Strong attention to detail and time‑management skills.
• Ability to follow defined procedures and meet deadlines.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.
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#LI-Onsite #LI-DR1
WHAT WE OFFER
• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.
ADDITIONAL INFORMATION
• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third