Experienced Limousine Dispatcher / Transportation Coordinator

Experienced Limousine Dispatcher & Marketing Coordinator Company: Ambassador Limousine Inc. Location: San Francisco Bay Area, California Job Type: Full-Time / Part-Time Pay: Based on experience Job Description Ambassador Limousine Inc. is seeking a highly experienced, reliable, and motivated Limousine Dispatcher & Marketing Coordinator to join our growing transportation company. We are looking for a professional with a minimum of 2 years of limousine dispatching experience and hands-on knowledge of Limo Anywhere dispatch software . The ideal candidate will be responsible for managing daily reservations, scheduling chauffeurs, coordinating airport pickups and drop-offs, handling customer inquiries, and ensuring smooth transportation operations. In addition to dispatching, this position will focus on marketing, generating new business, increasing reservations, and building long-term customer relationships . We need someone who is organized, proactive, detail-oriented, and capable of independently managing dispatch operations while helping the company grow. Key Responsibilities1. Limousine Dispatching & Driver Scheduling Manage daily limousine reservations and dispatch operations. Schedule and assign chauffeurs based on availability, location, and customer requirements. Coordinate airport pickups and drop-offs at SFO, OAK, SJC, and other locations. Monitor flight arrivals, delays, cancellations, and changes. Track driver locations, pickup times, and trip progress. Ensure chauffeurs receive accurate passenger information, pickup instructions, and trip details. Manage multiple reservations simultaneously while preventing scheduling conflicts. Handle last-minute bookings, schedule adjustments, and cancellations. Maintain constant communication with chauffeurs and customers. Ensure all pickups and drop-offs are completed safely, professionally, and on time. Resolve dispatching issues quickly and efficiently. 2. Limo Anywhere Software Management Use Limo Anywhere to create, modify, and manage reservations. Assign trips and manage chauffeur schedules through the dispatch system. Monitor upcoming trips, active reservations, and completed assignments. Maintain accurate customer records, trip details, and reservation information. Process reservation changes and cancellations. Generate dispatch schedules and reservation reports. Ensure accurate and timely updates in the Limo Anywhere system. Help improve operational efficiency through proper scheduling and dispatch management. 3. Marketing & Business Development Develop and implement marketing strategies to increase limousine reservations and revenue. Identify and contact potential corporate clients, hotels, travel agencies, event planners, and other business partners. Generate new customer leads and convert inquiries into confirmed reservations. Promote company services through social media, Google Business Profile, and online marketing. Assist with advertising campaigns and promotional offers. Build and maintain strong relationships with existing customers. Follow up with previous clients to encourage repeat business. Identify opportunities to expand airport transportation, corporate travel, weddings, and special-event services. Monitor competitors and recommend ideas to improve business growth. Track marketing efforts, customer inquiries, and booking conversions. Work with management to achieve business growth and revenue goals. 4. Customer Service & Reservation Management Answer incoming phone calls, emails, and reservation inquiries professionally. Provide accurate transportation quotes and booking confirmations. Assist customers with airport transportation, corporate travel, and special-event reservations. Respond promptly to customer questions and concerns. Handle customer complaints professionally and provide appropriate solutions. Maintain a high level of customer satisfaction. Coordinate communication between customers, chauffeurs, and management. Ensure all reservation details a…

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