Experienced HVAC CSR / Office Assistant & Dispatcher

About VORXS VORXS Heating & Air Conditioning is a growing, family-owned HVAC company serving Orange County. We're looking for someone experienced, organized, dependable, and friendly who can help run our daily office operations and provide excellent customer service. We're growing and want someone who takes initiative, communicates well, and enjoys helping customers. Job Details Pay: $23 per hour Employment: Part-time, in person Location: 1912 N Broadway Suite 104, Santa Ana, CA 92706 Job Responsibilities Answer incoming customer calls professionally and schedule service appointments. Make outbound calls to existing customers regarding seasonal HVAC maintenance, tune-ups, maintenance plans, and current promotions. Help promote our $100 heating tune-up and other approved service specials. Schedule and dispatch HVAC technicians using Housecall Pro. Monitor the daily technician schedule and coordinate changes throughout the day. Follow up with technicians regarding arrival status, job progress, and scheduling updates. Send appointment confirmations, reminders, and technician arrival updates to customers. Return missed calls and respond to customer messages promptly. Contact customers after completed appointments for general customer satisfaction and quality-assurance follow-ups. Maintain accurate customer information, service history, appointment notes, and communication records in Housecall Pro. Help keep the service schedule organized and productive. Direct technical equipment questions to the appropriate technician or salesperson. Required Experience Previous experience working in an HVAC company's office, customer service, or dispatch department. Hands-on Housecall Pro experience. Experience scheduling and dispatching service technicians. Experience handling both inbound and outbound customer calls. Strong organization and communication skills. Ability to work independently and manage multiple responsibilities. Dependable attendance and punctuality. Bilingual English and Spanish is a plus. Important Role Boundaries This is not a technical sales or HVAC installation position. The CSR does not handle pricing negotiations, replacement estimates, sales estimate follow-ups, equipment diagnostics, technical repair recommendations, or installation decisions. Salespeople handle estimates, proposals, and sales follow-ups. Service technicians handle technical diagnosis, repair questions, and repair-related follow-ups. The CSR is responsible for coordinating communication, scheduling appointments, offering approved maintenance promotions, and making sure the appropriate person follows up with the customer. Ideal Candidate We're looking for someone who is proactive, friendly, organized, and comfortable speaking with homeowners. The ideal candidate understands how an HVAC service office operates, can use Housecall Pro confidently, and knows how to keep technicians and customers informed. This isn't a position where someone simply waits for incoming calls. We want someone who actively helps keep our appointment calendar full and our daily operations organized. Pay: $23.00 per hour Benefits: Flexible schedule Application Question(s): How many years have you worked in an HVAC office? How long have you used Housecall Pro? Have you scheduled and dispatched HVAC technicians using Housecall Pro? Have you made outbound calls to existing customers to offer maintenance appointments or seasonal promotions? Have you handled appointment confirmations, technician updates, and customer satisfaction calls? Are you available to work part-time, in person, in Santa Ana, at $23 per hour? Work Location: In person

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