Experienced Dispatcher
circYoulation, Inc# Experienced Dispatcher circYoulation, Myrtle Beach, South Carolina Hybrid. Work from home day to day, live local, come into the Myrtle Beach office when needed. Full time. Monday through Friday, 8:00 AM to 5:00 PM Eastern. Pay: 21 to 25 dollars an hour, based on experience. ## About circYoulation circYoulation provides nonemergency medical transportation across South Carolina, North Carolina, and Georgia. Our dispatchers run the live board that gets members to dialysis, medical appointments, and home again, on time, every day. We serve people with dignity, we tell the truth, and we do what we said we would do. ## The role You will own a section of the live dispatch board during business hours. You will build schedules, watch them all day, and fix problems before they become missed trips. When a will call comes in, a driver cannot complete a trip, or a vehicle goes down, you will decide what happens next, communicate it clearly, and document it completely. ## What you will do 1. Build and manage daily driver schedules in our dispatch system, matching each trip to the right driver, the right vehicle, the right state, and the right funding source. 2. Watch pickup windows and on time performance all day, and act early when a trip is at risk. 3. Place will call trips and rearrange schedules when drivers, vehicles, or members change plans. 4. Talk with drivers, members, facilities, and brokers by phone and by chat, in a voice that is direct, calm, and respectful. 5. Document every decision, every change, and every problem in the system, completely and accurately, while it is happening. 6. Protect the details. Addresses, appointment times, pickup windows, and member needs must be right, every time. ## Who thrives in this seat This seat is built for a decisive and conscientious dispatcher. You make a sound decision with the information you have, and you do not wait for someone else to make it for you. You are direct. You can tell a driver no, clearly and respectfully, and you can hold a standard without making it personal. You are accurate and systematic. Sloppy notes, vague answers, and unchecked work bother you. You check your own work, you catch your own errors, and you own a mistake and fix it as soon as you see it. You stay factual and steady when the board gets busy. Pressure sharpens you instead of scattering you. You like clear rules, clear measures, and a scoreboard you can see. If you need constant reassurance before deciding, if conflict makes you freeze, or if close enough is good enough for you, this seat will not fit you, and that is fine. We would rather tell you now than waste your time. ## What you must bring 1. At least two years of real dispatch experience. Transportation, trucking, towing, emergency services, or logistics dispatch all count. Medical transportation experience is a plus, not a requirement. 2. A record of making fast decisions and of keeping accurate records at the same time. 3. Clear, professional spoken and written English, and a phone voice people trust. 4. Strong computer skills and the ability to learn our dispatch system quickly. We will train you on our system. Dispatch judgment is what we are hiring. 5. A home in Horry County, within about 45 minutes of our Myrtle Beach office, with reliable internet, and the ability to come into the office for training and whenever the team needs you in person. 6. Availability for the full schedule, Monday through Friday, 8:00 AM to 5:00 PM Eastern. ## How to apply Answer all three screener questions with your application. Short, specific, factual answers are what we read first. 1. How many years have you dispatched, and what kind of operation was it? 2. Tell us about a day when your board fell apart. What did you do, in what order, and how did it end? 3. Do you live within about 45 minutes of Myrtle Beach, and can you work 8:00 AM to 5:00 PM Eastern, Monday through Friday, and come into the office when needed? Shortlisted candidates will complete a dispatc…