EXPEDITOR - 52HEXP

0315 . AGE REQUIEMENT: 16 years or older Position Summary Responsible for ensuring all plated food is organized by check, properly presented, and served correctly as per the guest’s request. All while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests. Isleta Resort and Casino Guest Service Agreement All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino. Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Ensures the kitchen stations are properly set up. Ensures guest satisfaction through timely service of food order. Ensures that the proper course is served at the appropriate time Ensures plates coming from kitchen are correct as ordered and delivered to the proper table in a timely manner. Serves food to the guest and presents it by naming the dish as it is set in front of the customer. Handles guest complaints whenever possible, get Server or Manager involved immediately when they can’t resolve the guest complaint. Performs general cleaning tasks as assigned by supervisor/manager to adhere to health standards. Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement. Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service. Gives basic instruction and information on all promotions and special events, as requested. May occasionally receive tips. Occasionally performs other duties as assigned. Must be able to train staff in all Expeditor procedures. Maintains all service standards as defined by the company and the Expeditor position. Occasionally performs other duties as assigned. Accountability and Supervision None Education and Experience High School Diploma and/or General Educational Degree (GED) equivalent, preferred. Six (6) months heavy tray server experience, preferred. Must possess and maintain a valid New Mexico Alcohol Servers Certification, required. One (1) year cooking experience in a high volume restaurant, preferred. Special Requirements, Licenses, and Certification Must be able to acquire and maintain Gaming License issued through POIGRA. Must be able to successfully pass a pre-employment drug test and background investigation. Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs. Must maintain all Isleta Resort and Casino-wide educational and certification requirements. Knowledge, Skills, and Abilities: Must be able to take direction and feedback well. Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision. Must possess strong organizational and time management skills while paying close attention to details such as number and measurements. Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact. Must be able to perform basic mathematics. Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals. Must possess and exhibit a positive attitude towards internal and external guests at all times. Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data. Must be able to work a flexib…

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