Executive Director of IT

Position summary Vertex Wireless is searching for a dynamic Executive Director of Information Technology. The successful candidate will be a leader who is as comfortable in a server room or admin console as in a leadership meeting. The Executive Director of IT owns all technology at Vertex Wireless: infrastructure, systems, security, support and the team that runs them. This is a hands-on role for someone who can architect a solution, troubleshoot alongside the team, and make the business case to leadership that gets it funded. There will be a great deal of communication with internal stakeholders and external vendors, clients, and partners. Key responsibilities Strategy and advocacy Build and own a multi-year IT strategy and roadmap aligned with Vertex's business priorities Build business cases for new programs and solutions, including cost, risk, and return Present recommendations to executive leadership and win buy-in for investments and changes Translate complex solutions, systems, workflows and recommendations into clear, plain-language terms that non-IT leaders can understand and act on Work through obstacles such as budget limits, competing priorities, and resistance to change Act as the trusted technology advisor to leadership and department heads Team leadership Lead, hire, coach and develop all IT staff Set clear goals, roles and performance expectations; run regular one-on-ones and reviews Build a service-minded culture of accountability, documentation, and continuous improvement Decide when to build in-house skills and when to use contractors or managed services Hands-on technical leadership Stay directly involved in architecture, design, and escalated troubleshooting Oversee networks, servers, cloud services, end-user devices, telephony, and business applications Manage Microsoft 365 and other core platforms, including identity and access management Own system reliability, backups, disaster recovery, and business continuity plans ERP and warehouse management systems Provide strategic and technical oversight of ERP and WMS platforms Direct system enhancements, upgrades, implementations, and integrations Ensure systems support warehouse operations, inventory, order processing, reporting, and customer needs Partner with operations leadership to resolve complex system issues and improve workflows Identify automation opportunities that reduce manual work and improve accuracy Customer integrations — API and EDI Lead technical oversight of customer-facing API and EDI integrations Work with customer-facing teams and client technology teams to define requirements Set standards for integration reliability, data accuracy, security and performance Resolve complex integration issues and support fast, scalable client onboarding Cybersecurity and compliance Own the security program: policies, controls, monitoring, patching, and incident response Run regular risk assessments and security awareness training Ensure compliance with applicable regulations, contracts, and data privacy requirements Projects and operations Lead the IT project portfolio from intake and prioritization through delivery Manage scope, timelines, budgets, and stakeholder communication for each project Manage multiple priorities at once, meet committed timelines and close out every project to 100% completion, including documentation and handoff Set and track service levels for Help Desk and IT operations Budget and vendors Develop and manage the IT operating and capital budgets Select, negotiate with and manage vendors, carriers, and service providers Track licenses, contracts, and renewals to control cost Qualifications Required Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent experience 10+ years of progressive IT experience, including 5+ years leading high functioning IT teams Hands-on depth in networking, Windows and cloud infrastructure, and Microsoft 365 administration Strong working knowledge of ERP a…

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