EWM Support Consultant III

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure. We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter. Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up. Position Summary: The EWM Support Consultant III handles moderately complex SAP Extended Warehouse Management (EWM) support issues with minimal oversight. This individual owns support deliverables, performs in-depth root cause analysis, designs and configures fixes and minor enhancements, and informally mentors junior consultants to help clients maintain stable and efficient warehouse operations. Essential Functions & Responsibilities: Performs hypercare support and resolves complex live system issues in the initial weeks following SAP EWM implementations. Owns resolution of moderately complex and high-priority support tickets from diagnosis through deployment, exercising judgment within defined support practices. Performs in-depth root cause analysis across EWM configuration, master data, S/4HANA or ECC interfaces, and custom objects and coordinates permanent fixes with development teams. Configures EWM solutions and designs fixes and minor enhancements, including functional specifications for development teams. Identifies recurring issues and trends and recommends process or system improvements that reduce ticket volume. Tracks system performance to identify bottlenecks and areas for improvement. Leads testing of fixes, patches, and enhancements, including regression testing, and validates results with business users. Collaborates with clients, business stakeholders, development teams, and project managers to maintain and enhance system performance. Mentors EWM Support Consultants I and II informally and reviews their resolutions and documentation. Documents support processes, system configurations, troubleshooting procedures, resolutions, and best practices for knowledge sharing and future reference. Applies software updates and security patches as needed to ensure system integrity. Travels up to 25-50% to client sites to provide onsite go-live and hypercare support. Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies. Performs other related tasks as assigned by direct supervisor. Minimum Requirements: Bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management, or a related field and 3-5 years of relevant experience, including SAP EWM configuration and troubleshooting, OR 5-7 years of relevant experience without a bachelor’s degree. Background or education in logistics, distribution, MIS, IT, or a related field. SAP EWM certification required; if not currently certified, must obtain certification within 6 months of hire. Strong understanding of SAP EWM and the software development life cycle (SDLC). Experience owning deliverables and solving moderately complex problems. Organizational and multitasking skills, with the ability to handle multiple support tickets simultaneously and prioritize urgent issues effectively. Clear and professional communication skills, with the ability to explain technical concepts to non-technical users. Ability to wo…

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