ERP/WMS Application Specialist/Manager

Job Summary We are seeking an experienced ERP/WMS Application Specialist to serve as the primary internal administrator and functional support resource for our ERP and Warehouse Management System (WMS). This position plays a critical role in ensuring the effective day-to-day operation of our business systems across warehouse operations, inventory management, purchasing, sales, and order fulfillment. The ideal candidate combines hands-on warehouse operational knowledge with strong business systems skills. This individual will be responsible for resolving system-related questions, supporting users, managing application configurations, maintaining data accuracy, training employees, and identifying opportunities to improve operational efficiency. The role serves as the primary liaison between internal users, management, and our external software development and support provider. This is a functional application support and business operations role, not a software development position. Programming experience is not required. Key Responsibilities: 1. ERP/WMS Application Administration & Support •Serve as the primary point of contact for ERP/WMS system-related questions and operational issues. •Provide day-to-day functional support to warehouse, purchasing, sales, inventory, and management teams. •Troubleshoot system configuration, user access, transaction processing, and operational workflow issues. •Manage user accounts, roles, permissions, and authorized application settings. 2. Warehouse Operations & Process Support •Develop a strong understanding of warehouse operations, including receiving, putaway, replenishment, picking, packing, shipping, and inventory control. •Support warehouse employees with daily system transactions and barcode scanning workflows. •Assist in resolving issues involving product information, lot numbers, inventory locations, order fulfillment, and transaction discrepancies. •Work with warehouse supervisors to ensure system processes are aligned with actual warehouse operations. •Identify inefficiencies and recommend practical process improvements. 3. Business Systems Analysis & Continuous Improvement •Evaluate existing workflows and identify opportunities to improve system utilization and operational efficiency. •Analyze business requirements and determine whether they can be addressed through existing system functionality or configuration. •Recommend improvements to system workflows, reporting, and operational processes. •Document business requirements and coordinate with the software provider when enhancements or customizations are needed. •Assist management in evaluating system-related operational decisions. 4. User Training & Documentation •Provide onboarding and system training for new employees. •Deliver ongoing training to warehouse personnel, supervisors, and office staff. •Develop and maintain user guides, standard operating procedures (SOPs), and system documentation. •Promote consistent system usage and operational best practices. •Act as the internal subject matter expert for ERP/WMS functionality. 5. System Testing & Vendor Coordination •Serve as the main contact for communication with the external software provider. •Document and report confirmed system bugs, including reproducible steps, screenshots, and relevant transaction details. Required Qualifications: •Minimum 3 years of experience in warehouse operations, ERP/WMS application support, inventory systems, or a related field. •Strong understanding of warehouse and distribution operations. •Hands-on experience using an ERP, WMS, inventory management, or order management system. •Ability to independently investigate and resolve functional system issues. •Strong understanding of inventory transactions, receiving, order fulfillment, and warehouse workflows. •Proficiency in Microsoft Excel and business reportin…

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