Equipment Yard Coordinator

Job Title
Gate Operations and Customer Service
ABOUT WESTERN STATES Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers' toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation. By joining Western State
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s, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow.
Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.
Safety Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards. Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.
Customer Care Commitments Convey Warmth and Empathy Acknowledge customers and greet everyone with an authentic smile. Actively Listen Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions. Build Trust Take ownership, act with urgency, and follow through on commitments. Say Thank you Express genuine appreciation for effort, feedback, and collaboration.
ESSENTIAL FUNCTIONS
• Gate Operations and Customer Service Greets customers, vendors, and transportation providers in a professional manner. Directs traffic and equipment to designated staging areas. Communicates yard safety requirements and site-specific procedures. Serves as the primary communication point for yard activities through phone, email, Microsoft products, and other company systems. Responds to customer, employee, and vendor inquiries promptly and professionally.
• Equipment Inventory and Logistics Completes logistics documentation for shipping, receiving, and transferring equipment and attachments. Processes Equipment Movement Records (EMRs). Maintains accurate equipment inventory records within company systems. Utilizes Microsoft Dynamics AX, CAT Inspect, Return to Ready, and other inventory management systems to track equipment availability, condition, and location. Records all equipment and attachment movements and updates inventory information in a timely manner.
• Equipment Inspection and Quality Control Performs receiving inspections on all incoming equipment and attachments. Inspects returned equipment for damage, abuse, fuel levels, cleanliness, and attachment accountability. Completes final inspections of equipment and loads departing the yard to ensure proper documentation, load securement, and safe transportation requirements are met. Reports equipment damage, safety concerns, and operational issues to leadership.
• Yard Operations and Appearance Maintains organization, cleanliness, and professional appearance of the yard. Ensures proper staging and display of equipment and attachments according to Caterpillar Retail Presence standards. Assists with contamination control procedures and inspections as required. Steam cleans equipment and maintains designated wash areas free of debris. Supports equipment movement and staging activities throughout the yard.
• Security and Facility Support Assists in monitoring yard security and access control procedures. Reports suspicious activity and security concerns. Assists with opening and closing security procedures. Ensures security systems and controlled access points are functioning properly.
• Equipment Maintenance Support Identifies and reports maintenance concerns on equipment and attachments. Supports equipment readiness initiatives and Return-to-Ready processes.
KNOWLEDGE SKILLS AND ABILITIES:
• Strong customer service and communication skills.
• Proficiency with Microsoft Office products and inventory management sys

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