Equipment Service/Warehouse Coordinator

Equipment Service/Warehouse Coordinator - Durango Coca-Cola Farmington, NM Overview The Equipment Service/Warehouse Coordinator serves as a key link between warehouse logistics and field service operations, ensuring consistent, high-quality support for customers. This position supports the customer experience by managing warehouse inventory, coordinating service dispatch, and supporting technical repairs in the field. You will prioritize service requests and keep customer equipment operational. This role is ideal for a self-motivated professional who enjoys a fast-paced environment and a mix of warehouse logistics, technical troubleshooting, and physical activity. Teamwork Communicate clearly and professionally, demonstrating a proactive, process-oriented, and solution-focused mindset. Use interpersonal skills including, but not limited to, empathy, emotional regulation, cultural sensitivity, and collaboration. Support and encourage teamwork across all departments, fostering a positive and inclusive work environment. Key Competencies Empathy & Relationship Building: Cultivate trust and rapport with key decision-makers by actively listening and delivering tailored solutions. Conflict Resolution: Navigate customer disputes with professionalism and emotional regulation. Adaptability: Thrive in dynamic environments by adjusting to varied customer personalities and changing conditions. Effective Communication: Use clear, respectful, and persuasive communication to influence outcomes. Major Responsibilities Company Representation Serve as a professional representative of the Service team and the Coca-Cola brand, fostering positive relationships through professionalism, reliability, and customer-focused service. Maintain a clean, organized, and efficient work area in accordance with company and customer standards, promoting a safe environment for employees, customers, and consumers. Ensure timely communication of account issues and updates for internal and external customers, inventory discrepancies, operational concerns, and potential business opportunities to supervisors and account managers. Identify and implement improvements to warehouse organization, inventory management, and dispatch processes to enhance efficiency and reduce turnaround times. Customer Engagement Execute the delivery and installation of equipment in an orderly sequence, ensuring every machine is fully functional and consumer-ready upon placement. Maintain professional contact with customers during site visits, resolving equipment and product issues effectively to minimize downtime. Adhere to strict First-In, First-Out (FIFO) product rotation standards to ensure products are fresh, within code, and not out of date. Proactively identify on-site equipment needs or customer concerns and coordinate with the broader team to provide immediate solutions. Operational Support Diagnose, repair, support installation of, and maintain soda fountains, glass-door coolers, vending machines, and related equipment. Serve as a primary resource for Service Technicians by providing technical support, troubleshooting assistance, parts coordination, and hands-on field support as needed. Manage key operating systems and processes, including service dispatch, equipment installations and removals, inventory management, reporting, and system maintenance to ensure operational accuracy and accountability. Coordinate warehouse operations, including receiving, inventory control, equipment staging, organization of parts and supplies, and maintenance of accurate inventory records. Procure and manage equipment, parts, and operational supplies to support service, warehouse, and customer requirements. Receive, inspect, and process incoming equipment, parts, and product shipments, ensuring accuracy and timely distribution. Load, relocate, install, and retrieve equipment, including vending machines, coolers, and fountain units; support product delivery and supplies to customer locations as required…

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