Equine Veterinary Office Assistant

Equine Veterinary Office Assistant North Bridge Equine Associates Concord, Massachusetts | In person Pay: $18-$22 depending on experience Job type and schedule: Full Time Monday-Friday, typically 8:30am-4:30pm Benefits: Health, Dental, Vision, Disability after 60 days. North Bridge Equine Associates is hiring an Office Assistant to support our Operations Manager and help keep client communication, records, and daily office work accurate and organized. Our ambulatory veterinary practice cares for horses across eastern Massachusetts and southern New Hampshire. This position is based in our Concord office. Put your equine experience to use in an office position that helps horses receive timely, organized care. Your accuracy and follow-through will help clients get the information they need and help our veterinarians focus on their patients. Primary Responsibilities Communicate with clients by phone, email, and text; answer routine questions, document requests, and promptly direct medical questions or urgent concerns to the appropriate team member. Assist with new client intake, including gathering accurate owner, horse, and barn information, sending forms, creating records, and coordinating requests for prior veterinary records. Enter and organize medical documents, lab results, and diagnostic images in the correct patient record; flag items needing veterinary review. Prepare and track vaccination and health certificate paperwork for veterinary review and signature as required; send completed certificates, Coggins results, and records to clients. Coordinate veterinarian-approved prescriptions and medication pickups, following established procedures for documentation, labeling, billing, and client notification. Confirm appointments, communicate schedule changes, and follow up on missing forms, information, and outstanding requests. Assist with inventory management including monitoring supply levels, updating ordering lists, and unpacking and organizing deliveries. Assist with appointment scheduling, as well as Fall/Spring wellness planning Assist with billing, lab work, and instrument sterilization as needed. Qualifications 3+ years of hands-on horse experience and familiarity with equine veterinary terminology is required 3+ years of customer service experience, ideally in a veterinary or medical setting Strong attention to detail and organizational skills Strong communication skills, both verbal and written, with a professional demeanor and exceptional interpersonal abilities Ability to multi-task and manage multiple urgent requests while keeping track of and prioritizing what still needs to be done Proficiency with email, shared calendars, spreadsheets, and accurate data entry, with capacity to learn new software quickly Ability to work both as a team-player and independently Ability to follow established procedures, handle confidential information appropriately, and ask for guidance when needed Familiarity with DaySmart Vet (Vetter) or ClickUp is a plus About North Bridge Equine North Bridge Equine Associates is an ambulatory equine veterinary practice based in Concord, Massachusetts. We serve performance, pleasure, and companion horses throughout eastern Massachusetts and southern New Hampshire, with a strong emphasis on sports medicine and performance-horse care. Our values are Teamwork, Advocacy, and Excellence . We believe that We Make Each Other Better . #TheFunVets How to apply Apply through Indeed with your résumé, cover letter and brief answers to the following application questions. Your application must describe your hands-on horse experience. Do you have hands-on experience handling, caring for, or working with horses? If yes, briefly describe the setting, length of experience, and your responsibilities. Do you have customer service experience? Please describe the setting, length of experience, and your responsibilities Pay: $18.00 - $22.00 per hour Expected hours: 32.0 – 40.0 per week Benefits: …

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