Enterprise Resource Planning Manager

About Us Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here! Position Title Enterprise Resource Planning Manager FLSA Exempt FT/PT Full Time Hours Per Week 37.5 Work Schedule Monday-Friday Grade 18 Compensation Range $87,096-124,111. The posted salary range reflects the anticipated hiring range for this position. Actual starting salary will be based on qualifications, relevant experience, and internal equity considerations. Summary The Enterprise Resource Planning (ERP) Manager supports the responsive and efficient operations of Administrative Information Systems (AIS). The ERP Manager works under the general direction of the Director of AIS and will work with the team to fulfill user requests in a timely manner with a high degree of quality. The ERP Manager will evaluate user requests and assign departmental resources appropriately. The position will also provide end-user support and work with the ERP trainer to help facilitate training. The ERP Manager will lead internal AIS meetings and functional area meetings. Essential Role Responsibilities Responsible for creating and maintaining documentation, developing policies, guidelines, and standard operating procedures for AIS. Proactively monitors system statuses to efficiently communicate availability and work toward improvement of system stability with vendor. Logs, tracks, troubleshoots, diagnoses, reports, escalates, and resolves problems relating to enterprise systems. Monitors incoming requests and provides support for AIS systems and functions. Interacts with team members as needed to troubleshoot and resolve problems. Communicates outages related to AIS systems. Evaluates requests, facilitates requirement gathering with users, assigns, and schedules resources. Monitors and tracks work requests. Alert director of barriers to completion of work and collaborate for a solution. Manages closure of all open service request tickets after incidents are resolved and follow-up on tickets with poor rating to improve quality of service. Acts as the liaison to Information Security team for Colleague security. Manages security for AIS systems in collaboration with security standards provided by Information Security department. Responds to audit requests by providing requested information. Responds to audit findings by developing risk mitigations and recommendations for security assessment findings. Update documentation and policies accordingly. Reviews and assesses AIS project documents for adequacy and compliance with the System Development Life Cycle (SDLC). Responsible for AIS quality control including requests for platform changes, quality assurance testing, security, and audits. Completes quality assurance testing when appropriate. Completes upgrade/system verification when appropriate. Develops and maintains knowledge base for AIS problem resolution. Participates in work sessions with team members to achieve further operational and system efficiencies. Collaborates with department representatives in the development, writing, and editing of documents. Responsibility for supporting AIS assessments such as security related activities and audits. Audits security access for AIS supported systems and technologies Manages vendors and AIS staff on security modifications Responsible for developing, tracking, and monitoring AIS key performance indicators (KPI’s) to assist management in business decisions. Oversee ERP software licenses, including procurement, renewals, and compliance with support agreements to prevent interruptions to system operations…

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