Enrollment Operations Coordinator

East Stroudsburg University is hiring an Enrollment Operations Coordinator! Located in the beautiful Pocono Mountains of Pennsylvania, ESU’s proximity to New York City and Philadelphia provides convenient access to internships, careers and social activities. Just minutes from campus are the country’s largest water parks, scenic Delaware Water Gap Recreation Area, Appalachian Trail, and other opportunities for recreational fun. 

As the Enrollment Operations Coordinator, you will need to think creatively and be comfortable serving as the first line of contact for all customer inquires. You will be an active member of the Enrollment Services team and will work closely with the Operations Supervisor to promptly provide top service levels to students and families through face-to-face, over-the-phone, and email communication. You will thrive in this role if you like combining your hands on office experience and customer service background all while collaborating with internal departments using various platforms to establish solutions for customers. To be successful in this role, you must be able to effectively pivot between tasks, have top-notch customer service skills, and possess a high understanding of programs and issues affecting students in today’s higher education environment. 
 
Your normal hours will be Monday-Friday 8 am to 4:30 pm, but you may have to flex your schedule from time to time based on the needs of the business to be a true Enrollment Operations Coordinator.  When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ESU operations humming. 

What Will I Do At ESU? (AKA Essential Duties)

• Disseminate information about all areas of enrollment services.
  
• Provide quality service to all enrollment service customers.
  
• Implement policies and procedures developed for serving the needs of the Enrollment Service Center customers.
• Connect with students and help them understand the policies and procedures for the department. 
  
• Utilize the Student Information System to retrieve customer information.
• Troubleshoot required information using available resources.
  
• Handle and resolve customer complaints.
  
• Identify and escalate priority issues.
  
• Route calls to appropriate resources.

What We're Looking For (AKA Qualifications)

• Two years of experience in general office work, including one requiring the provision of customer service to the public, and graduation from high school; or any equivalent combination of experience and training.
  
• Ability to resolve issues of conflict in a tactful and professional manner. 
  
• Demonstrated verbal communication skills and ability to convey information clearly and effectively.
  
• Able to think critically and apply critical thinking skills to solve problems independently; make independent decisions that support the needs of the University and its students.
• Able to read, write, and comprehend English; able to follow verbal instructions.
• Experience with Word, Excel, Teams required.

What We Offer

• Outstanding benefits package including benefits such as medical from date of hire, retirement contributions, employee wellness program, and paid leave
• Salary: $40,685 annually
• Living by the Warrior Code:
  • Accountable for One's Actions
  • Committed to Self-Growth
  • Willing to Sacrifice for the Greater Good
  • Positive, Honest, and Loyal
  • Respectful of the Environment and Community
  • Dedicated to Empowering Others

And yes, legal made us spell this out…
Must be at least 18 years old and be able to read and write English. Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, click here: https://www.esu.edu/president/10-action-plan.cfm