Energy Services Specialist

Job Title: Energy Services Specialist Department: Member & Energy Services Reports To: Member and Energy Services Manager FLSA Status: Non-Exempt Union Position: No Job Description The Energy Services Specialist supports energy services and load management programs, monitors load forecasts and coordinates load control events, engages with contractors, analyzes AMI (Advanced Metering Infrastructure) data, addresses member usage concerns, and processes service orders. The role also supports member education and outreach, program administration, reporting, and Distributed Energy Resources (DER) interconnections. The position works with Operations to support new construction projects. The ideal candidate provides exceptional member service while supporting the cooperative’s strategic goals and values. Essential Duties and Responsibilities Energy Services & Load Management Support and explain load management programs, applicable rates and credits, energy efficiency programs, rebates, and related member benefits. Assist members with program enrollment and troubleshooting for load management systems (e.g., water heating, dual fuel, air conditioning). Coordinate installation and maintenance of load control devices with internal teams and contractors. Administer the water heater program, including procurement, warranties, installation coordination, and member payments. Monitor load forecasts and system conditions and initiate load control events when necessary, following cooperative procedures and program requirements. Prepare, send, and post timely load control notifications through Messenger, Facebook, and email, including event updates when needed. Identify opportunities to increase member participation in load management and energy services programs through education and targeted outreach. Department Inventory, Purchasing & Accounting: Manage inventory of Member & Energy Services equipment, materials, and supplies; track stock levels and maintain accurate inventory records. Order, receive, and track department equipment and materials. Handle warranty work, including claims, returns, replacements, and coordination with manufacturers or suppliers. Prepare and process material requisitions (MRs) and document material usage, transfers, and charges. Perform related department accounting duties, including invoice review, expense coding, cost tracking, and reconciliation of purchases and inventory records. Contractor Engagement Build and maintain relationships with local electricians, builders, and HVAC contractors. Ensure contractors are informed of cooperative standards, rebate programs, and interconnection policies. Provide technical assistance and coordinate cooperative requirements for new service installations and upgrades. Coordinate annual contractor meetings. New Construction Serve as a point of contact for members requesting new service installations, upgrades, or relocations. Coordinate and track all steps of the new service process, including application intake, payments, and internal processes. Collaborate with operations department to ensure timely and accurate service installations. ·Maintain clear communication with members, contractors, and internal teams throughout the construction process. AMI Data Analysis & Member Outreach Use AMI and billing system tools to monitor usage patterns, identify anomalies, and proactively assist members with high usage concerns. Conduct high-use member calls to review usage data, answer questions, and provide energy-saving recommendations. Utilize AMI data to support member inquiries, identify usage trends and anomalies, troubleshoot load management concerns, and assist internal departments. Utilize Advanced Metering Infrastructure (AMI) data to analyze electric usage, identify trends, generate reports, and support member services, load management programs, and operational decision-making. Service Orders & Account Management Enter, track, and close service orders related to ne…

View the full posting and apply