End-to-End Quality Manager

To support United Scientific Supply, Inc.’s (“USS”) continued growth, USS is seeking an End-to-End Quality Manager (“E2E Quality Manager”) to join its team. USS is a wholesale distributor, specialty manufacturer, and kitting services provider serving the science education and industrial laboratory markets. With locations just outside of Chicago in Libertyville and Waukegan, USS supports customers and partners globally, empowering the scientific community through high-quality consumables, equipment, and kits backed by reliability, quality, and customer support. To learn more about USS, please visit our website at unitedsci.com. The Role. As the E2E Quality Manager, you will be a member of USS’s Corporate Team and report to USS’s Chief Corporate and Strategy Officer, but will work closely with members of USS’s senior management team, primarily across USS’s supply chain, fulfillment operations, and product management teams to devise, develop, implement, and maintain various quality assurance, product & operational compliance, and enterprise risk related processes, controls, and systems related to product quality, reliability, and customer satisfaction. You will set the standards and thresholds that the quality program runs on and drive their adoption across functions you do not manage. A successful candidate will be data driven, bring a quality background capable of building a new quality function within the organization, and be focused on building scalable governance structures to protect value and support sustainable growth. The Day-to-Day. Own the design of USS’s quality program, including the standards products and materials are measured against, thresholds that trigger action, and corrective action closetheloop procedures Set clear product and supply chain standards, and work with USS’s product managers in developing, maintaining, and controlling revisions to the product specification sheets and acceptance criteria those standards depend upon, and run periodic bill of materials health checks to confirm product and kit components match current specifications Work with customer support leaders to build formal intake procedures for product issues, including standardizing data ingestion, calibrated to support root cause analysis while positively supporting USS’s customer experience Own USS’s corrective action and preventive action (“CAPA”) process, including standards for issue tracking, quality assurance, and CAPA planning and execution, and work with product leads to develop and implement a standardized root cause process across USS’s supply chain Support USS’s General Counsel and Compliance O icer in devising and executing USS’s plan for tracking and complying with applicable industry related product regulations, such as those related to testing & labeling requirements (e.g. CPSIA, CA Prop65, & PFASrelated regulations), as well as supply chain oversight, owning the product, material, and process execution the plan requires Own recurring product issue review, report quality performance by supplier, product, and defect type, and keep management informed of supply chain and product quality developments affecting USS’s business and operations Work with and support Supply Chain and Product, communicating directly with suppliers as needed to address quality concerns. Develop and maintain operational due diligence documentation to support supply chain quality requirements, new business development, and partner relations Devise, develop, implement, and maintain USS’s quality control and assurance processes, from inbound inspection of new products and materials received from suppliers through inprocess and final checks on USS’s kitting lines, including protocol for identifying and executing supplier corrective actions Build process maps in collaboration with USS’s production teams, and write and maintain …

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