EMS Dispatcher (SSCII)

WHY JOIN ALLEGIANCE MEDICAL ENTERPRISES? At Allegiance Medical Enterprises, our employees play an important role in supporting the patients, communities, and healthcare partners we serve.We believe every role makes a difference. Whether you're providing patient care, supporting emergency operations, coordinating transportation, or keeping our organization running behind the scenes, your contributions help us deliver dependable, high-quality service every day.We offer opportunities to learn, grow, develop new skills, and build a rewarding career while working alongside a team committed to making a difference.If you're dependable, motivated, and looking for an opportunity to grow with an organization where your work matters, we encourage you to apply. Join the Allegiance team and make a difference! NOTE:This position is performed onsite in a 24-hour emergency communications center. SUMMARY: Allegiance Medical Enterprises is seeking dependable, motivated, and professional Communications Specialists to join our Emergency Communications Team. The Communications Specialist serves as a critical communication link between patients, emergency responders, ambulance crews, healthcare facilities, and public safety agencies. This position is responsible for receiving emergency and nonemergency calls, coordinating ambulance responses, allocating available resources, and ensuring the accurate and timely communication of critical information. The ideal candidate demonstrates strong communication skills, sound judgment, attention to detail, and the ability to remain calm and professional in a fast-paced environment. This role requires the ability to multitask, adapt to changing situations, and work collaboratively as part of a team where communication and accuracy are essential. Previous emergency medical services experience is not required. Training is provided for qualified candidates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Receive, evaluate, and process emergency 911 calls and nonemergency medical transportation requests. Obtain critical information from callers, determine the nature and urgency of requests, and prioritize responses according to established protocols. Perform Emergency Medical Dispatch (EMD) functions, including providing prearrival instructions and crisis intervention, in accordance with required training, certification, and established protocols. Coordinate the assignment and movement of ambulances and other emergency medical resources to ensure timely and appropriate responses. Monitor ambulance locations, unit availability, response status, and operational coverage through Computer Aided Dispatch (CAD) systems Communicate effectively with ambulance crews, hospitals, healthcare facilities, public safety agencies, and other emergency service providers Operate telephone, radio, and computerized communications equipment to receive and transmit information accurately Provide field personnel with relevant incident information, routing instructions, location details, and updates. Coordinate scheduled and unscheduled medical transportation requests, including identifying appropriate transportation resources based on patient needs and established procedures. Maintain accurate and detailed documentation of calls, incidents, unit activity, and other operational information. Identify and communicate delays, resource limitations, and operational concerns to appropriate personnel. Exercise sound judgment and timely decision-making during emergency situations and periods of increased call volume. Demonstrate professionalism, compassion, and excellent customer service when interacting with callers, patients, healthcare professionals, and coworkers. Maintain knowledge of service areas, station locations, geographic boundaries, and operational procedures. Maintain the confidentiality and security of patient information and other sensitive company information in accordance with HIPAA, applicable regulations, and company policies. Communic…

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