Emergency Medical Dispatcher - Examination

Salary $46,855.95 - $65,381.44 Annually Location 6004 - EMS Job Type Full-time Job Number CS2026-129 Department 6004 - Public Safety - EMS Division 600405 - Ems Communications Opening Date 10/26/2026 Closing Date 11/9/2026 11:59 PM Eastern Description EMERGENCY MEDICAL DISPATCHER Examination (OPEN) CS2026-129 Application Open Date: 10/26/2026 Application Close Date: 11/09/2026 SALARY: $46,855.95 - $65,381.44 per year. APPLICATION INFORMATION This application is not for an immediate opening, by submitting an application you are applying to take a Civil Service Examination for the opportunity to be placed on an Eligible List for a future opening. To learn more about the Civil Service examinations and Eligible Lists please visit the Cleveland Civil Service Webpage: FAQs | City of Cleveland Ohio EXAMINATION INFORMATION TYPING TEST: This portion of the test is Pass/Fail. Applicants will be required to take a typing exam and MUST be able to type 25 wpm with 90% accuracy. Failure to type the minimum words per minute AND the required percentage of accuracy will result in a zero for the final score. WRITTEN EXAMINATION : The exam may be computerized, or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification. Examples of Duties Under general supervision, answers emergency telephone calls from citizens and other agencies; elicits pertinent information, prioritizes the call utilizing information received from the caller, and assigns the proper priority code. Provides post-dispatch information and lifesaving pre-arrival instructions to the callers. Displays compassion and empathy toward callers at all times; utilizes different techniques to calm callers when needed. Maintains proficiency in emergency dispatch in order to achieve and maintain certification in priority dispatch. Operates the Division of Emergency Medical Service computers as well as phone and radio equipment according to City and FCC rules and regulations. Maintains familiarity with the streets of Cleveland and dispatches Emergency Medical Service units on the basis of availability and proximity to scene of the requested service. Coordinates emergencies needing multiple Emergency Medical Service units and resources from other agencies. Maintains familiarity with various resource agencies used by Emergency Medical Service (e.g.: Police, Fire, Coast Guard, etc.) and contacts these agencies as needed. Performs other related duties as may be assigned or required to meet emergency situations. Minimum Qualifications High School Diploma or GED required. Associate’s Degree or Certificates of Medical Assistance or Health Care Aide are preferred. Bilingual candidates are also preferred. Must have a working knowledge of computers and be able to type at least 25 words per minute with 90% accuracy. Must pass any certification testing required to perform the duties of the position and maintain said certifications as required. Certifications include those required to access national, state and local criminal databases (LEADS) Instruction in these or any other job specific certifications will be provided as part of employee training. Must be able to lift and carry 30 pounds. Supplemental Information Reminder: Minimum qualifications must be met as of the last day of the applications accepted. You must upload these documents at the time of submitting your application or email the documents to CS@Clevelandohio.gov and include the Job Title in the email. NOTE: Minimum qualifications must be met as of the last day of the filing period unless RESIDENCY CREDIT In accordance with the Ordinances of the City of Cleveland: A person who has had as his/her primary residence in the City of Cleveland for at least one year at the time of filing a Civil Service application , and desires to take an entry-level Civil Service examination, shall, if a passing grade on the written examination is attained, have ten (10) points added to h…

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