Emergency Medical Dispatcher

Role Overview: This position involves coordinating patient transportation services, including ambulance, air, and helicopter transfers, both within and outside the medical center. The role requires managing radio and telephone communications, providing pre-arrival instructions to 911 callers, and activating emergency response teams such as Stroke, Cath/Stemi, ED Resuscitation, Pediatric Response, and Trauma teams. Key Responsibilities Coordinate emergent and non-emergent patient transportation requests. Manage communication channels for patient transport and emergency notifications. Provide pre-arrival instructions to 911 callers. Activate appropriate emergency response teams based on situation needs. Qualifications & Skills High school diploma or GED. At least one year of customer service, call center, or dispatching experience. Preferred EMT certification or medical background. Knowledge of radio communication systems and basic computer skills. Excellent communication skills. Current CPR certification; Emergency Medical Dispatch (EMD) certification required within three months of hire, with support available for certification if needed. Additional Details: This is a full-time, nonexempt role with a schedule of 36 hours per week, typically every other weekend. Compensation ranges from $29.69 to $44.55 per hour, with benefits included. The position emphasizes teamwork, quick decision-making, and effective communication to support emergency medical services.

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