Emergency Dispatcher Supervisor

533808 Anchorage, Alaska, United States On Campus Staff Full-time Grade 80 UAA VCAS University Police The University Police Department provides safety services for the Anchorage campus and residential halls. Made up of sworn officers, a chief, sergeants, dispatchers, non-sworn security, civilian records professionals, and student workers, we show up every day to help students accomplish their educational goals in peace and safety. Emergency dispatchers gather, correlate, prioritize and analyze all pertinent information regarding emergency and non-emergency situations, in order to establish proper UPD response/procedure and requirements. They solve complex problems daily using established guidelines and procedures in order to provide correct safety, security and services for the general public and police officers. This position requires a highly organized and detail-oriented administrative professional with strong multitasking, communication, and interpersonal skills. Demonstrates the ability to receive, interpret, prioritize, and respond effectively to critical information in a fast-paced, high-pressure environment. Skilled in supervising, training, and APSIN-certifying dispatchers while serving as a Terminal Services Officer (TSO). Capable of managing competing priorities, maintaining operational efficiency, and supporting departmental goals within a structured law enforcement environment. Committed to professionalism, accountability, and readiness to meet the demands of a 24-hour operation, including rotating shifts, weekends, holidays, emergency recall, and mission-critical responsibilities. The UAA community has identified four core competencies at the heart of quality at UAA. These qualities are core to everything we do: Effective Communication - The knowledge and skills necessary to engage in effective communication in diverse contexts and formats, including public speaking. Creative and critical thinking - The knowledge and skills necessary for the critical exploration of issues, ideas, artifacts, and events in order to creatively design, evaluate, and implement a strategy to answer complex questions or achieve a desired goal. Intercultural Fluency - The knowledge and skills necessary to promote effective and appropriate interaction in a variety of cultural contexts, particularly in terms of the diverse populations of Alaska. Personal, Professional, and Community Responsibility. To thrive in this role, the successful candidate will have five years of dispatching experience with two years supervising. They must be able to multitask in a fast pace environment while being able to keep their composure during high stress situations. Minimum Qualifications: High school diploma or equivalent and five years relevant dispatching experience with two years of experience in a supervisory, training or lead role, or an equivalent combination of training and experience. Certifications: Within the first year of appointment will have or be able to obtain: APCO Public Safety Telecommunicator (PST), Communications Training Officer (CTO), Communications Center Supervisor Course. Alaska APSIN New User / Query, Full Access, TAC. CJIS Security Position Details: This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 80, based on education and experience. We review applications on a rolling basis. Because we may close the posting once a sufficient pool of qualified candidates is established, we encourage early submission. Please note that once a viable pool is identified, further applications may not be reviewed. ️If you have any questions regarding this position, please contact Chief Jeff Ear…

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